Storage L2 Tech Engineer

2 days ago

Bengaluru, Karnataka, India algoleap Full time ₹ 9,00,000 - ₹ 12,00,000 per year

**Must Have

· Storage & SAN fundamentals

· Fiber channel and ISCSI technology

· HP Storage Product – Online & Nearline

· At least one Operating system

Experience Required
· 4-5 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.

· Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.

Preferred
· 1-2 years of Field support experience preferred.

· Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.

· Experience in supporting at least 2 OS in a clustered SAN centric environment.

· Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS

· Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5

· General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.

· General knowledge of networking concepts and iSCSI protocol.

· Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP Storage.

Responsibilities
· Provide Remote Storage Hardware & Software support to MC Customers, Field CE's, Escalation Engineers, Reseller/VAR, Diagnose and solve the Incidents/Issues via phone and email.

· Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management

· Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.

· Provide immediate technical response and expertise in restoration of customer High availability environments.

· Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.

· Develop and document clear action plans to resolve issues even where information may be limited.

· Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.

· Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.

· Collaboration with other cross functional groups – i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues

· Participate / prepare Post Incident Reviews with ASM/Account Team as required.

· Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

**Education and Experience

· B.E/B.Tech or Master's Degree in Technical Discipline

· Experience of 4-5 years

· Possession of professional certification mandatory: A+, Server+

· Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred

· Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.****

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