Assistant Divisional Manager Operations

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-

About the Role:

• The ADM / DM is responsible for Sales, Operations and P&L of the assigned Divisions consisting of Branches and Base Offices. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

SALES, OPERATIONS & CRM

• Implementation of the organisation goals in the Division.
• Planning and achieving segment-wise revenue (CBU/RBU/etc.) as per annual operating plan. Ensure the revenue target is achieved.
• Guiding and ensuring that branches achieve profitable business. Guide Branches for expansion of RPCI services in the Region.
• Responsible for ensuring financial goals are met such as credit policy, expenses, profitability.
• Reviewing branches periodically for their performance as per annual plan and initiating course corrections.
• Ensure operations of the branches are smooth and as per the SOPs.
• Quarterly / monthly reviews, analysis and reporting of business performance to the Regional Head.
• Monitoring competitor activities & gathering market intelligence for planning sales strategy.
• Engage & Collaborate with Marketing, OPEX, Procurement in alignments with company's annual objectives.
• Participation in customer meets conducted by branches and monitoring promotional activities.
• Identifying and visiting key customers of each branch to ensure that customer's needs are being met. Ensure customer contact management and customer relations.
• Ensuring compliance of all company policies by branches. Periodical visits to branches for identifying and resolving issues.
• Attending customer complaints, wherever essential. Monitoring of costing for major jobs and Ensuring quality of services is maintained in the Region.
• Accountable for customer satisfaction and retention
• Ensuring that all the branches in the divisions are delivering the services ON TIME as per static visits & ensuring minimum backlog helping in ON TIME RENEWAL
• Ensuring that in all the branches in the divisions SCP devices are active at all times & used for all service delivery
• Regular monitoring the operations KPI with Branch Managers & Operations teams in order to achieve the organisational operations KPIs

Overall Administration

• Ensure compliance to policies are effectively followed in the Division including- HR, Training, SHE, PN, ATEX
• Conducting performance appraisal of branch managers once in six months. Also ensuring that BMs maintain transparency with their subordinates while appraising them
• Conveying company policies & relevant matters to branches in clear terms on time.
• Coordinate with HR dept, to handle IR and HR related issues at the Divisional level to maintain cordial relations with employees
• Ensure all supporting documents pertaining to appointments are sent by Branches.
• Ensure compliance by all branches to statutory requirements and company's policies.
• Ensuring the branches are working in a congenial and harmonious working atmosphere, ensuring equal opportunity to work, earn incentive and perform
• Grooming BMs for shouldering higher responsibilities. Mentoring of BMs / CSE / OE and prepare them to carry it down the line
• Handling grievances of subordinates
• Implementation of SHE related policies and ensure safety of employees and customers during the services rendered
• Monitoring & ensuring that employee training and evaluations are fulfilled as per job requirement.
• Recruitment of qualified employees & creating a pool for meeting branch needs.
• To address Branch issues to CO / Regional Head and keep BM updated within a reasonable time.
• Work out a growth plan for top performers in the branches.

Key Result Areas:

• Divisional KPI's
• Faster Response – 2/24: 98/100, Root cause analysis and CVC
• P&L – Base/Branch Targets and Service Productivity
• Achieving Gross sales, jobbing and product sales targets
• Achieving Total Sales revenue
• Customer retention
• Customer Voice Counts
• Your Voice counts progress
• Sales & Service/contract colleagues' retention
• Managing DSO/Collections
• SOS: minimum 95%
• Productivity as per AOP targets
• SCP Usage - minimum 95% & Active devices 100%

Competencies (Skills essential to the role):

• Deliver results: Need to deliver what's required
• Act Commercially: Uses business thinking
• Manage Self: Manage own emotions
• Coach and Develop: Coach and Develop by giving practical support
• Work with Others: Work with Others being a team player
• Display leadership: Display leadership through communicating expectations & direction

Role Type / Key working relationships:

• Leadership Role
• Role will be working closely with Senior Leadership Team  and Branch team to meet the objectives of the organisation

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

• Safety

• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Educational Qualification / Other Requirement:

• Bachelor's Degree (or its equivalent) in a related area. A Master's Degree in Marketing will be an added advantage.
• The candidate should have at least 6-8 years or more of managerial experience
• He should have experience in handling large teams of sales and other functions and a proven track record of performance.
• The candidate should be willing to travel extensively; ideally a person from a service industry background would fit the requirement.

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.