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Customer Service Executive
2 days ago
Company Description
LoveDky is a clothing brand founded by two siblings committed to providing affordable and stylish apparel for the youth of India. Established during the challenging times of COVID-19, the brand was born out of creativity and determination to deliver fresh solutions to customers. LoveDky emphasizes innovation and quality, with a mission to make fashionable clothing accessible to all. Based on strong entrepreneurial values, the company continuously strives to resonate with the modern generation.
Role Description
This is a full-time on-site role for a Customer Service Executive, based in Mumbai. The primary responsibilities include addressing and resolving customer inquiries, ensuring customer satisfaction, and maintaining a high standard of customer service. The role also involves providing support for customer orders, managing feedback, and collaborating with other team members to enhance the customer experience.
Qualifications
- Strong interpersonal skills to communicate effectively and build rapport with customers.
- Expertise in customer satisfaction, including handling inquiries and resolving concerns promptly.
- Proficiency in customer support, service delivery, and service management to ensure a seamless customer experience.
- Exceptional problem-solving skills and a customer-focused approach.
- Ability to work collaboratively within a team and adapt to a dynamic work environment.
