A.M / Manager Implementation System

4 days ago


DN RoadFortMumbai, India Adler Talent Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Execute client onboarding and system implementation, including new account setup and product rollouts.
  • Maintain accurate documentation (SOPs, SLAs, escalation matrix, fare uploads, knowledge bank).
  • Prepare and monitor implementation planners and milestone charts.
  • Liaise with Sales, IT, Operations, and Product Support for smooth Go-Live.
  • Act as client support contact during implementation; participate in weekly progress updates.
  • Monitor quality parameters, escalate issues, and ensure compliance with internal and client-specific processes.

Preferred candidate profile

  • 38 years of experience in client onboarding, implementation, or operations support roles (preferably in Travel / Corporate Services / IT Implementation).
  • Strong documentation and process orientation skills.
  • Excellent communication and client-facing skills.
  • Ability to coordinate with cross-functional teams and manage timelines.
  • Exposure to SOPs, SLAs, and compliance frameworks is an added advantage.

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