Credit & Collections Specialist

VOIS Intro
About VOIS
VO
IS
(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VO
IS
has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

VOIS Centre Intro
About VOIS India
In 2009, VO
IS
started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO
IS
India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role Related Content (Role specific)
Role entities to understand end-to-end activities in Order to Cash process with following skills: Accounting knowledge. Excel knowledge for reconciliation & creating reports. Good communication both verbal and written. Experience in Collections Outbound calling Analytical skills to trouble shot customer queries The primary responsibility of the Collections analyst will be to handle outbound calls to customers with outstanding balances, providing them with information about their accounts and working with them to resolve any issues. The role requires excellent communication skills, a strong customer service orientation, and the ability to handle sensitive financial information with discretion. In addition to making outbound calls, the analyst will be responsible for documenting all interactions with customers, updating account information in our systems, and following up on any promises or commitments made during calls. They will also need to work closely with other departments to ensure that customer issues are resolved in a timely manner. This position requires a high level of organization and attention to detail, as well as the ability to work independently and manage multiple priorities. The ideal candidate will have previous experience in collections or a related field, and a proven track record of meeting or exceeding performance targets. Provide support to local market and ensure Audit requirement are met at all time Compile, deliver and analyse reports as needed and provide proposals for corrective actions where necessary within the required business unit. Solid knowledge in ERP function preferable roles Microsoft Office experience required Strong Analytical and Problem-solving skills required Ability to recommend and design best-practice solutions to identified requirements. Excellent communication skills required verbal and written Engagement is must with key stakeholder management More open and transparent lines of communication required

VOIS Equal Opportunity Employer Commitment
India
VO
IS
is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the
Top 10 Best Workplaces for Millennials, Equity, and Inclusion
,
Top 50 Best Workplaces for Women
,
Top 25 Best Workplaces in IT & IT-BPM
and
10th Overall Best Workplaces in India
by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch