Global Product Support Engineer 4

Requisition ID

191313

Date posted

11/25/2025

Work Location Model

On-site Flex

Work Location

Bangalore-IN-Bangalore

Work Country

India

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Mechatronics product support engineer leading field teams for technical troubleshooting, scaling of autonomous maintenance robots

• Mechatronics engineer who will provide technical support to field process engineers, and product support personnel to troubleshoot mechanical, electrical, and software issues on robototics system

• Provide technical support for robotic systems at the customer site and troubleshooting to address technical challenges using DOE methodologies. Engage in robotic path programming and computer vision

• Responds to situations where first-line product support has failed to isolate or fix problems related to process capability gaps

• Supports customer new tool process qualification, training and BKM document creation

• Take strong ownership of assigned tasks and projects, ensuring proper accountability from design to release of solutions

• Train and lead other engineers, technicians, and manufacturing personnel

• Works with cross-functional teams to get information and results needed

• Work onsite in Bangalore India up to 3 to 5 days/week

• 15 to 20% travel

• Minimum of 6 years of related experience with a Bachelor's degree; or 4 years and a Master's degree; or a PhD with 1 years experience; or equivalent experience in Mechatronics, Robotics or similar field.

• Creative thinking, strong problem-solving, and troubleshooting capabilities.
• Experience with robotic hardware design and end effector application development.
• Maintain and integrate robotic hardware and software components, ensuring seamless operation.
• Program and control 6DOF robots, integrating sensors and actuators for optimal performance.
• Collaborate with cross-functional teams to design, develop, test, and troubleshoot innovative end effectors.
• Demonstrated understanding of CAD software such as Solidworks, NX, and Creo.
• Proficiency in ROS, Python, SQL, OpenCV, TensorFlow, PyTorch, and React.
• Strong knowledge of network communication protocols and computer vision technologies.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.