
Territory Sales Manager
5 days ago
Functional Responsibilities:
• Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.
• Ensure availability of recharge so that existing customers are adequately serviced
• Understand the market demographics and drive sales strategy according to customer segments
• Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets
- Ensure brand visibility through organized merchandising activities
• Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
- Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.
• Plan field visits to gather & analyze competitor data on quality of services provided
• Ensure maintenance of adequate inventory level of installation equipment for contingencies
- Upselling of products and service packs to customers Organizational Responsibilities
• Effectively engage in partner appointment & partner management and control attrition & ROI
- Fostering the relationship with sales & service distributors in the assigned territory
• Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
- Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance
• Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)
What you need to have:
Skills
• Analytical skills
• Consultation, facilitation, negotiation and selling skills
- Enterprising & Entrepreneurial skills
- Leadership and people management skills
- Basic computer literacy MS Office: Excel, Outlook
- Appropriate management of escalations
- Ensure timely resolutions of issues
- Partner management skills
• Upselling skills Attributes
• Ability to ensure excellence in execution
- Ability to collaborate and work with large teams
- Problem Solving ability
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