Customer Success Manager

5 days ago


Bengaluru, Karnataka, India Passion Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Empower creators. Champion their success. Scale impact. We're -  and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making creators feel like they've found their people.But…..  This isn't your average CSM role. You won't just be responding to tickets or sending check-ins -  you'll be an activation and retention strategist, guiding high-impact creators through their app journey and helping them grow their business from idea to income. What You'll Actually Be Doing Your zone of genius: onboarding + retention + strategic touch-points.   Own a portfolio of high-potential creators -  be their go-to partner as they launch and grow their mobile apps Design onboarding flows that turn early excitement into real traction (and revenue) Track creator health using NRR, engagement metrics, and behavior signals - and act fast when things shift Get ahead of churn by proactively spotting friction and guiding creators through roadblocks Collaborate with Product and Marketing to bring the voice of the customer into everything we build Optimize lifecycle playbooks and test ways to improve customer success KPIs (NPS, LTV, renewals) Your Mission? You'll be the voice, brain, and heart behind every successful creator.Requirements What We're Looking For years in a high-touch CSM or Creator Success role (SaaS, EdTech, or Creator Economy preferred) Experience working in a startup or fast-scaling environment Familiarity with lifecycle tools (Hubspot, Intercom, ChurnZero, etc.) and customer data platforms Clear understanding of onboarding psychology, activation metrics, and the customer lifecycle Ability to segment and personalize engagement across different creator journeys (DIY vs. concierge) A mix of empathy + commercial acumen -  you know when to coach, and when to close You speak metrics fluently (NRR, health score, CSAT, NPS) and use data to drive strategy Comfort using async tools (Loom, Notion, Slack) and documenting insights in a remote-first way Strong project management skills - you can juggle onboarding, renewals, and creator advocacy like a pro Benefits Why You'll Love Working HereAt Passion, we're building a remote team that's as energized as the creators we serve. Here's what makes working with us, well... kinda awesome Fully remote freedom (work from wherever) Team retreats to meet your team IRL in places like Portugal, Croatia & Greece and beyond Creative Autonomy where your fingerprints are all over customer happiness and retention Real career coaching + growth sprints (you'll never be bored) Tech & Co-Working Budget  to have access to the tools and spaces that fuel your focus Recharge Properly by enjoying 24 vacation days + 10 "Celebration Days" for holidays that actually matter to you. Paid Parental Leave because life > work Your Preview - Experience the Team Before You Join Discovery Call -  Meet Monique, your Talent Guide   We'll chat about your experience, what lights you up, and how that fits with our mission to help creators thrive. No pressure -  just real talk Show Us Your Style -  Roll up your sleeves for a short, practical task.  We'll send over a mini real-world scenario to see how you'd work your CSM magic. Think of it as your audition to show off your customer-savvy moves, strategic thinking, and success-driving spark Deep Dive -  Time to chat with your future Career Coach We'll zoom in on your past CSM wins, how you build customer love, and what makes your success playbook tick. Team Connect - Get to know your future CS crew and the awesome humans you'll work alongside It's your chance to vibe-check the team, hear how we support creators, and swap ideas. Strategy Sync - Dive into the big picture with our Head of CS. You'll talk goals, NRR levers, playbook evolution, and where we're heading next as a Success team Big Picture - This is where vision meets values. Connect with senior leaders to explore how our mission, culture, and product roadmap align with your own aspirations. You In?If you're excited about creating magic moments for customers, making creators feel seen and supported, and being a strategic part of their business growth -  we'd love to meet you Apply now and let's build something meaningful together



  • Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...


  • Bengaluru, Karnataka, India Gushwork Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, we've partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and...


  • Bengaluru, Karnataka, India Weekday AI (YC W21) Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centricInternational Customer Success Managerto join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...


  • Bengaluru, Karnataka, India Weekday AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...


  • Bengaluru, Karnataka, India Weekday AI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    This role is for one of Weekday's clientsMin Experience: 3 yearsLocation: BengaluruJobType: full-timeRequirementsWe are looking for a proactive and customer-centric International Customer Success Manager to join our global team. The ideal candidate will play a crucial role in building long-term relationships with international clients, ensuring their...


  • Bengaluru, Karnataka, India Weekday Full time ₹ 10,00,000 - ₹ 13,00,000

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-time ₹10,00,000 - ₹13,00,000 a year We are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey...


  • Bengaluru, Karnataka, India Weekday (YC W21) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessedCustomer Success Managerwho will take full ownership of guiding new clients through their journey — from initial setup to successful...


  • Bengaluru, Karnataka, India Omind Technologies Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title: Customer Success Manager (CSM)Location: Bangalore / KolkataExperience Required: 3+ years in SaasIndustry: IT Services / Software/ Customer Experience (CX).Employment Type: Full-timeWhy Join Us?Work with cutting-edge CX solutions transforming digital engagement.Be part of a collaborative and high-performance team culture.Growth opportunities in a...


  • Bengaluru, Karnataka, India Weekday Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    This role is for one of our clientsIndustry: Technology, Information and MediaSeniority level: Associate levelMin Experience: 2 yearsLocation: BangaloreJobType: full-timeWe are looking for a proactive and customer-obsessed Customer Success Manager who will take full ownership of guiding new clients through their journey — from initial setup to successful...


  • Bengaluru, Karnataka, India Nudge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About NudgeNudge is an AI-native commerce platform that personalizes shopping experiences for both humans and AI agents. We're backed by marquee investors across the globe, including Antler & founders of Datadog, Miro, and Framer.Role OverviewAs a Customer Success Manager at Nudge, you will be the trusted advisor and primary point of contact for our...