System Administrator 2-IT

Job Description

• Roles and Responsibilities
• Event Management
• Provide real-time monitoring and technical support for Application, Network, Server and Enterprise system elements using alarming and monitor notification tools.
• Monitor and manage mission critical servers and applications in a mission critical 24x7 environment.
• Acknowledge Critical Alerts from monitoring tool in a timely manner.
• Initiate incident for every Critical alert observed on the monitoring system.
• Report any issues observed with monitoring system to management.
• Incident Management
• Responsible for Incident initiation.
• Responsible for carrying out initial Triage for alerts.
• Responsible for engaging technical resource groups for early restoration of services.
• Responsible for validation of applications/ services upon restoration.
• Responsible for initiation of bridge during major customer impacting events
• Responsible for sending timely communication to GBUs using communication tool.
• Responsible for prompt response of emails received during his/ her shift.
• Responsible to inform the shift lead on receipt of multiple alerts, which may result into major incident
• Call Handling
• Responsible to take calls on hotline in a professional manner.
• Use proper script for Greeting while receiving a call.
• Use proper script while placing a call "On Hold".
• Use proper script while ending a call
• Make sure that the status is set to "Not-Ready" while moving away from desk.
• Make sure that Login Time is as per the agreed SLA.
• Maintenance
• Responsible for sending start/ stop notifications for planned maintenance.
• Responsible for service validation with GBUs after maintenance in certain agreed scenarios.
• Documentation
• Responsible for clear and correct documentation of incident progress along with relevant logs.
• Responsible for documentation of timelines accurately.
• Responsible for documentation of incident milestones for customer impacting events in the ticketing tool.
• Responsible for documentation of escalation performed along with their timelines in ticketing tool.
• Responsible for completion all the mandatory training and certifications.

Responsibilities
Qualification & Relevant Experience

• The candidate must have a sound knowledge and minimum 4 years of experience in Windows and Unix/ Linux based Operating System, Database and Internet technologies, security and hosting facilities.
• The Candidate should have an experience of working in an operations centre environment, should be aware of Incident Management workflow and related processes along with associated KPIs.
• The candidate must feel comfortable in a fast-paced, team-based environment. Have flexibility in scheduling and past history of supporting a 24x7 alert and ticket based environment.
• Understanding of networking monitoring tools, TCP/IP, SMTP, SFTP, Active Directory, IIS, ASP, HTML, VBScript, Windows Scripting, and DNS services.
• Strong communication skills and should be self-motivated.
• Understanding of ITIL Methodology.

Qualifications
Career Level - IC2

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.