Senior System Administrator

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Sr Admnstr-English,ARABIC,Windows

Job Summary

This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.

(1.) Key Responsibilities
1. Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.

2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.

3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.

4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.

5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization s security posture.

6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Skill Requirements
1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.

2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.

3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.

4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.

5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.

Certification
1. Microsoft Certified: Windows Client (optional but valuable)

2. ITIL Foundation Certification (optional but valuable)
About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit

Sr Admnstr-English,ARABIC,Windows

Job Summary

This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.

(1.) Key Responsibilities
1. Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.

2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.

3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.

4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.

5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization s security posture.

6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Skill Requirements
1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.

2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.

3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.

4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.

5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.

Certification
1. Microsoft Certified: Windows Client (optional but valuable)

2. ITIL Foundation Certification (optional but valuable)

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