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Department Manager

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Bengaluru, Karnataka, India Reliance Retail Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Purpose

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

* Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

* Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

* Address field requirements with well-thought-out solutions to consistently meet department targets.

* Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

* Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

* Analyze store sales performance and take necessary actions to meet objectives.

* Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the companys vision and values.

* Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

* Identify and develop successors for critical positions within the department.

* Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

* Engage with customers to gather feedback on service and processes, continuously improving based on their input.

* Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

* Gross Margin, SOH

* Segment & Brand mix

* Discount Management

* Brand share

* Finance- Paper/card VM Implementation

* Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

* Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

* Business Acumen -Profitability, Competition.

* Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

* Operational Effectiveness

* Finance Management

* Analysis and Problem Solving

* Results Orientation

2. Behavioural Competencies

* Self-Development

* Emotional Intelligence

* Customer Service Orientation

* People Management

* Communication

* Teamwork and Collaboration

Note: Need candidate who worked under retail company only. Do not apply without Degree completion certificate.