Customer Engineering Manager

Manager – Customer Engineering

Location: Remote

Function: Customer Engineering

Experience: 10–19 years

Role Overview

As a Manager in the Customer Engineering (CE) team at BrowserStack , you will lead and scale a high-performing team that works at the intersection of technology, customer success, and sales. You will manage a group of Solution Engineers who act as technical advisors to our customers during their evaluation and onboarding journey. This role requires a strong blend of technical acumen and people leadership, with a background in either Automation Testing or Solution Engineering/Pre-Sales/Consulting .

You'll work closely with Sales, Product, and Engineering teams to drive customer value, build scalable solutions, and influence product direction based on real-world use cases.

What You'll Do

• Lead, mentor, and scale a high-performing Customer Engineering team; conduct performance reviews and support career development.
• Serve as the technical architect during customer evaluations—understand customer environments, recommend best-fit solutions, and drive successful onboarding.
• Support and guide the team in technical discovery, demo creation, value articulation, RFP responses, and proof-of-concept execution.
• Build reusable assets—technical documentation, solution workflows, and internal processes that improve team productivity and scale.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure a seamless experience for enterprise customers.
• Help integrate BrowserStack into customer ecosystems by understanding their CI/CD pipelines, automation frameworks, testing workflows, and network/security constraints.
• Act as a technical advisor for customer Dev, QA, and Infrastructure teams—helping them optimize automation and testing strategies using BrowserStack.
• Continuously track customer feedback, industry trends, and competitive landscape to shape solution strategies and product development.

Who You Are

• 10–19 years of total experience in Automation Testing , SDET , or customer-facing technical roles such as Solutions Engineering, Pre-Sales, Post-Sales, or Consulting .
• Demonstrated ability to lead technical teams, manage performance, and drive execution excellence.
• Strong problem-solving mindset with a customer-first approach and an ability to translate technical details into customer value.
• Excellent collaboration and communication skills; comfortable working with customer stakeholders including Engineering Heads, QA Leads, Product Managers, and DevOps teams.
• Experience working with Agile methodologies and modern software development lifecycles.

Technical Skillset (Hands-on or Working Knowledge)

• Programming: Java, Python, JavaScript, C#, Ruby
• Testing Frameworks: Selenium, Appium, TestNG, JUnit, Cucumber, WDIO
• Dev Tools: IntelliJ, VS Code, Git, Maven
• CI/CD Tools: Jenkins, GitHub Actions, Azure DevOps, TeamCity, Bamboo
• Networking & Security: HTTP, SSL, VPNs, proxies, firewalls
• Familiarity with browser and mobile test environments, automation workflows, and integration into CI/CD pipelines.

Why Join Us

• Technical Impact: Work with diverse technology stacks and enterprise-grade automation frameworks.
• People Leadership: Build and grow a high-performing technical team at the heart of customer success.
• Customer Collaboration: Engage directly with some of the top engineering teams globally—Dev, QA, and Infra.
• Career Growth: Blend your passion for technology and leadership in a high-growth, product-first environment.
• Strategic Role: Influence solution design, product evolution, and customer outcomes at scale.