Associate Renewals Account Manager

Job Description

Associate Renewals Account Manager - German speaking Hybrid

Location: Rotterdam, Netherlands
Department: Sales

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Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

Were proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Renewals Account Manager, Associate - German speaking and help us do what we do best: propelling business forward.

In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of some of our enterprise customers advising them on various questions and helping them tackle any challenges that they might have.

This is a hybrid position. Our office is in Rotterdam and is available to everyone who would like to work from the office, whether regularly or occasionally. The position is suitable only for candidates based in the Netherlands.

In this role, you will:

• Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams.
• Reconcile orders against contract parameters ensuring proper license configurations and pricing.
• Prepare quotes and book orders of diverse complexity to ensure proper invoicing.
• Manage pipeline by tracking all customer activity, from prospect to deal closure.
• Maintain an updated sales forecast in
• Handle customer inquiries through to resolution while building up our customers awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.
• Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction.

Your background:

• Proficiency in German and English; Other European language is a plus.
• Good command of Excel with the ability to easily interpret mathematical information.
• Results-driven, with a customer-first mentality and eager to learn.
• Strong communication, consultative, and influencing skills.
• Proven team player.
• Comfortable working in a fast-paced, dynamic environment to meet evolving business requirements.
• Strong attention to detail, following and improving processes.

Additionally, it would be beneficial if you have:

• Background in contract renewals, sales operations, or account management within an enterprise environment.
• Relevant educational background in technology, business, economics, or similar.

If this sounds like you and fits your experience and career goals, wed be happy to chat.

Compensation:

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment.

Vacation, Family, and Health:

• 24 vacation days annually.
• Birthday day off.
• Holiday entitlement increases with years of service.
• Extra time off for service anniversaries.
• Community service time off.
• International Womens Day March 8 is an official holiday for all employees.
• Group personal pension plan.
• Income protection coverage in case of long-term illness or reduced earning capacity.
• Collective health insurance.
• Hybrid working.
• Meal and commuting allowance (public transport card or per-kilometer reimbursement).
• Bike lease scheme with tax benefits.
• Company fitness program access to gyms nationwide.

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