Technical Sales Support Engineer IMEA

Location: India

Employment: Full-time

Can You Use Your Engineering Knowledge to Deliver Fast, Reliable, and Customer-Focused Sales Support?

A Technical Sales Support is part of the remaining Sales Support team and responsible for picking up simple requests ensuring that the Senior Sales Supporters can focus on complex requests. Via CRM Sales Supporter is responsible for ensuring fast responses to our customers according to our SLAs.

What we expect from you?

• 4–5 years of experience in technical sales support, application engineering within the pump industry (centrifugal, positive displacement, screw pumps, or similar rotating equipment).

• B Tech/M Tech in Mechanical Engineering

• Strong exposure to pump sizing, selection, and performance calculations.

• Familiarity with ERP systems(Microsoft Dynamics).

• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) & Salesforce.

Your responsibilities will be...

• Provide unparalleled support and service to customers during the quotation phase.
• Review technical specifications, generate quotations, and prepare deviation lists.
• Liaise with suppliers to ensure the right supply chain in collaboration with procurement.
• Ensure that inquiries are created under the correct ID in Salesforce.
• Prepare quotations and associated documentation for the sales team and submit directly to customers when necessary.
• Manage the creation of new items (NICs) of minor and medium complexity for centrifugal pumps and base plates.
• Assist with quote follow-up and lead generation activities.
• Calculate and communicate the implications of order changes in coordination with sales and customers.
• Assist the purchasing team in coordinating motor replacements with alternate options, in collaboration with sales.
• Arrange GA drawings of DESMI pumps, technical datasheets from third-party pumps, and related products like motors and motor starter panels by coordinating with R&D/P&E and preferred suppliers.
• Contact motor manufacturers and preferred suppliers for technical data, quotations, and documentation of various products.
• Ensure high-quality standards for incoming materials and components.
• Support order management by addressing technical order changes.
• Participate in ad hoc projects internally within sales support and externally with other teams.
• Maintain the drawings library folder for the sales support team, ensuring all technical documents are up-to-date and accessible.
• Efficiently create and manage new client prospects in Salesforce, maintaining precise and up-to-date records to support sales efforts
• Identify the inquiry requiring project and engineering support and ensure that a corresponding Project ID is accurately created and tracked in Salesforce.

Why apply at DESMI?

You will be a part of an innovative organization that puts employees first. DESMI offers an international work environment with endless opportunities for continuous growth, innovation and personal development. Working at DESMI is the perfect opportunity to be at the forefront of the shifting market dynamics, creating development and the newest solutions.

DESMI India Private Limited

DESMI India Private Limited is 100% subsidiary of DESMI Pumping Technology A/S is one of the world's leading manufacturers of a large variation of pumps and automated systems for the maritime and industrial markets worldwide.

DESMI is a global company specialized in the development and manufacture of pump and automation solutions for Marine, New Green Solutions, Aquaculture, Defense, Process Industry, Industry & Utility both locally and globally. Our product range supplemented with agency products from other leading, world class manufacturers – is completed by related services such as the design and installation of pump plants, oil spill recovery and after sales service.