Rcu Manager
2 days ago
Role & responsibilities
- Conduct both pre-sanction and post-sanction field verifications for Home Loan applicants to ensure authenticity and reduce risk.
- Thoroughly examine KYC documents, income proofs, and property papers to confirm their genuineness and completeness.
- Validate the applicants residence and employment/business details through physical field visits and interactions.
- Coordinate closely with Credit, Sales, and Legal departments to collect necessary information and resolve discrepancies.
- Detect and flag any suspicious activities, inconsistencies, or potential fraud for immediate escalation.
- Adhere strictly to the defined Turnaround Time (TAT) to complete verifications promptly without compromising quality.
- Prepare structured, accurate, and timely verification reports with clear observations and recommendations.
- Update internal systems or mobile applications with verification findings and maintain status logs.
- Ensure strict confidentiality of customer data and follow internal security protocols to safeguard information.
- Participate in regular audits and reviews of past verification files to ensure compliance and identify process improvements.
- Conduct re-verifications or additional checks as needed in case of escalations or alerts from other departments.
- Support training of new team members or field agents in verification processes and company standards.
- Maintain updated knowledge of fraud trends, KYC norms, and regulatory requirements relevant to the home loan sector.
- Communicate clearly and professionally with applicants during field visits to obtain accurate information.
- Prepare MIS or daily reports for the Risk Manager or Regional RCU Head to support decision-making.
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