Hiring International Travel Process

About the Role:

As an International Customer Service Consultant at Client based in the Gurgaon office, you will be responsible for assisting premium & International customers. Your primary duties will involve responding to customer inquiries via calls, emails, and chats, facilitating bookings for flights, hotels, and holiday packages, and addressing service-related queries for customers who book through our client platform various international platforms and other meta-search engine

For More Details Please connect with our recruitment team :

Role & responsibilities:

• Multi-Regional Customer Support: Handle inquiries, bookings, and service issues from customers across different regions including the UK, UAE, Thailand, US, Singapore, and Saudi Arabia through calls.

• Customized Travel and Accommodation Planning: Assist customers in booking tailored flight, hotel, and holiday packages based on individual preferences and needs.

• Effective Communication: Provide prompt and precise responses to customer queries, maintaining high standards of customer service as per company guidelines.

• Issue Resolution: Address and resolve customer issues regarding bookings and travel arrangements, ensuring a smooth and satisfactory customer experience.

• Multi-Platform Management: Manage customer interactions coming through EaseMyTrips international websites and other meta-search engines effectively.

• Cultural Adaptability: Demonstrate understanding and sensitivity towards the cultural nuances of customers from various regions.

• Product Knowledge: Maintain up-to-date knowledge of travel products, market trends, and the specific offerings of our client portal.

• Feedback Collection and Analysis: Collect and analyze customer feedback to suggest improvements in service delivery and product offerings.

Preferred candidate profile:

Experience: At least 1-10 years in customer service or travel-related fields, with experience handling international customers being highly advantageous.

Educational Qualification: HS or Bachelor's degree in travel, tourism, hospitality, business, or a related field.

Communication Skills: Exceptional verbal and written communication skills in English, with additional language proficiency beneficial.

Interpersonal Skills: Strong skills in building and maintaining relationships with customers and team members.

Problem-Solving Skills: Ability to quickly address and resolve queries and issues in a dynamic, fast-paced environment.

Technological Proficiency: Familiarity with CRM platforms, Microsoft Office Suite, and the ability to adapt to new software tools.

Cultural Sensitivity: Understanding of and sensitivity to the cultural differences and expectations of a diverse international clientele.

Adaptability and Flexibility: Ability to handle the demands of working with clients across different time zones and adapting to varying market needs.

Attention to Detail: High level of accuracy and attention to detail when handling bookings and responding to customer queries.

Customer Focus: A strong focus on delivering high-quality customer service consistently, with a proactive approach to meeting customer needs.