Sales Co ordinator

1 week ago

Gurgaon, Haryana, India Ethics Infotech Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Role & Responsibilities

  • Sales Support & Coordination

  • Assist the sales team in preparing quotes, proposals, and sales documents.

  • Coordinate between internal departments (sales, accounts, logistics, and operations) to ensure smooth order processing.
  • Maintain communication with clients to confirm order details, delivery timelines, and payment updates.
  • Track and update sales leads, enquiries, and orders in CRM or Excel sheets.

  • Follow up with clients for quotations sent, pending orders, and payments.

  • Documentation & Reporting

  • Prepare and maintain sales reports periodically.

  • Maintain records of quotations, purchase orders, invoices, Delivery Challan, Proof of Delivery of materials and client communications.

  • Customer Communication

  • Serve as the point of contact for Partners and Dealers for sales-related queries and order updates.

  • Handle incoming calls, emails, and customer requests promptly and professionally.

  • Coordinate with service or technical teams for product demonstrations or issue resolution.

  • Order & Inventory Coordination

  • Process orders accurately and ensure timely dispatch.

  • Coordinate with teams for dispatch tracking and delivery.
  • Check product availability, stock levels, and delivery schedules.

  • Ensure that customer deliveries are fulfilled as per commitments.

  • Administrative & Team Support

  • Support sales team by maintaining database of customers, prospects, and channel partners.

  • Liaise with finance team for invoice generation and payment reconciliation.

  • Performance Monitoring

  • Track sales targets, achievements, and pipeline progress.

  • Assist management in analysing sales data to identify trends and opportunities.
  • Monitor dealer & customer satisfaction and maintain post-sales feedback records.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong coordination and multitasking ability.
  • Proficiency in MS Excel, Word, PowerPoint, and CRM tools.
  • Attention to detail and accuracy in documentation.
  • Time management and ability to work under deadlines.
  • Candidates from Computer Hardware Industry will be an added advantage.
  • Female Candidates would be preferred

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