Team Lead

Team Leader Client Service (French & English Speaking)

Based in India | Supporting France or UK Markets

We are looking for a Team Leader Client Service to coordinate and monitor the delivery of high-quality data, reports, and insights to our client service teams based in France or the UK.

Reporting to the Senior Manager, you will be responsible for leading a sub-team of analysts based in India. You will provide day-to-day direction, ensure alignment with client expectations, and guarantee that your team delivers accurate and timely outputs that contribute to overall client satisfaction.

Your Mission

As Team Leader, you will lead and guide several analysts in India to ensure the end-to-end delivery of data and reports from briefing with onshore teams (France/UK) based on client demands, to running the data using our online tools, and formatting the results into PowerPoint slides.

You will define priorities, and ensure that your team delivers with precision, speed, and the right setup to meet both client and internal expectations.

Key Responsibilities

• Supervise and coordinate a sub-team of analysts working on data and report delivery for clients in France or the UK.
• Act as the main point of contact for your team, ensuring alignment with priorities set by the Senior Manager.
• Translate client briefs (shared by onshore teams) into clear, actionable tasks for your team.
• Ensure data is run accurately using our internal tools, and that outputs are properly formatted in PowerPoint slides.
• Monitor daily operations, track progress, and proactively resolve issues or blockers.
• Guarantee quality, timeliness, and consistency in all deliverables.
• Support the onboarding and development of new team members, fostering a collaborative and high-performing environment.
• Provide regular updates to the Senior Manager and contribute to continuous improvement initiatives.

Requirements

What You Bring

• Bilingual proficiency in French and English (written and spoken).
• 5+ years of experience in data delivery, market research, or client service, including 2+ years in a coordination or team lead role.
• Strong organizational and communication skills, with the ability to manage priorities and deadlines.
• Experience working with international teams and adapting to multicultural environments.
• A hands-on mindset with attention to detail and a commitment to quality.
• Proficiency in Excel, PowerPoint, and data tools; experience with automated reporting platforms is a plus.
• A collaborative spirit and the ability to motivate and support team members.

There is strength in numbers - We are the Numerati

Numerator is 5,800 employees strong. We have the confidence to be real and embrace what makes each Numerati unique. Our diverse experiences, ideas and backgrounds fuel our innovation.

Being part of the Numerati means that well take care of you From our Recharge Days, maximum flexibility policy, wellness resources for employees and their families, development opportunities and much more — we're always finding ways to better support, celebrate and accelerate our team.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.

While some roles can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment.