Customer Care Team Leader

2 weeks ago

New Town Kolkata West Bengal, India Benda Infotech Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Job Title: Customer Care Team Lead

Company: Benda Infotech Pvt. Ltd.

Location: Newtown, Kolkata

Shift: US Shift (Night) | 8:00 PM to 5:00 AM IST

Experience Required: 3 to 5 Years (Mandatory: US Staffing & Blended Process)

Salary: ₹18,000 – ₹25,000 per month + Attractive Incentives

Job Summary:

Benda Infotech is looking for a confident and experienced Customer Care Team Lead to manage and guide a dynamic support team operating in a US staffing environment. The ideal candidate should bring strong leadership qualities, hands-on experience in blended customer support processes, and a proven track record of managing teams during US night shifts.

Key Responsibilities:

  • Lead and manage a team of customer care executives handling inbound & outbound calls, emails, and chats for US clients.
  • Ensure smooth execution of the US staffing support process and maintain high levels of customer satisfaction.
  • Monitor team performance, conduct regular feedback sessions, and drive performance improvements.
  • Collaborate with senior management to align team goals with company objectives.
  • Handle escalations effectively and provide timely resolutions.
  • Train new team members and ensure continuous development of existing staff.
  • Prepare and present performance reports regularly.
  • Maintain compliance with internal policies and client requirements.

Key Requirements:

  • 3 to 5 years of experience in customer care or support roles, with at least 1–2 years in a leadership capacity.
  • Mandatory experience in US staffing and working in a blended process (voice + non-voice).
  • Strong communication and interpersonal skills; fluent in English.
  • Proven leadership skills: ability to motivate, manage, and lead a team effectively.
  • Willingness to work in a night shift (8 PM – 5 AM IST).
  • Good analytical skills and problem-solving ability.
  • Familiarity with CRM systems and call center tools is a plus.

Perks & Benefits:

  • Competitive fixed salary (₹18,000 – ₹25,000/month)
  • Incentive-based earnings
  • Performance bonuses
  • Opportunity to grow within the organization
  • Supportive work culture and environment

How to Apply:

Interested candidates can send their updated resume to for more information.

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

  • Customer Care Representative

    1 week ago

    New Town, Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    **Greetings from Kutchina.** **We are hiring for Executive for Inbound Customer Care.** **Job Title**: Customer Care Executive **Location**: Chinar Park, Kolkata **Job Type**: Full-time **Salary**: ₹11,000.00 - ₹13,000.00 per month **Education**: Higher Secondary (12th Pass) **Experience**: Minimum 1 year in a call center...

  • Customer Care Executive

    5 days ago

    New Town, Kolkata, West Bengal, India Saburi Panels Pvt Ltd Full time

    We are seeking a persuasive and goal-oriented **Customer Care Executive** to join our team. As a telecaller/ Customer Care Executive, you will be responsible for contacting potential or existing customers to inform them about our products/services, follow up on inquiries, and generate sales leads. **Key Responsibilities**: - Call customers using provided...

  • Customer Care Representative

    1 week ago

    New Town, Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    Job Title: Customer Care Representative Company: Kutchina Customer Care (Kutchina Homemakers Pvt Ltd.) Location: Chinar Park, Kolkata **Salary**: INR 11,000 - INR 14,000 per month Languages Required: English, Bengali, Hindi **Job Description**: **Benefits**: Health insurance Provident Fund Yearly Bonus Fixed Festive & Government Holidays 5 Week Offs...

  • Customer Care Representative

    5 hours ago

    New Town, Kolkata, West Bengal, India RAKS INTEGRATED FACILITY PRIVATE LIMITED Full time

    It's a basically customer care representative job not a sales job please contact me if you guys are interested and no charges are applicable in this job it's totally free you can come for walk in interview Pay: ₹11,280.27 - ₹21,725.33 per month Compensation Package: - Performance bonus Schedule: - Day shift **Language**: - Hindi (preferred) -...

  • Customer Care Executive

    1 week ago

    New Town, Kolkata, West Bengal, India Teleperformance Full time

    WE ARE HIRING TELEPERFORMANCE CUSTOMER CARE EXECUTIVE QUALITIES AND SKILLS - Resolving customer queries and providing resolution Company Name : TELEPERFORMANCE Location : Kolkata Work Mode : WORK FROM OFFICE - Health Insurance - Provident Fund **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per...

  • Customer Care Representative Odia

    1 week ago

    New Town, Kolkata, West Bengal, India Kutchina Homemakers Pvt Ltd Full time

    Title: Customer Care Representative (Odia Language) Company: Kutchina Customer Care (Kutchina Homemakers Pvt Ltd.) Location: Chinar Park, Kolkata **Salary**: INR 12,000 - INR 15,000 per month Languages Required: Odia, Hindi **Job Description**: **Benefits**: Health insurance Provident Fund Yearly Bonus Fixed Festive & Government Holidays 5 Week Offs...

  • Customer Care Executive

    2 weeks ago

    New Town, Kolkata, West Bengal, India Teleperformance Full time

    **TELEPERFORMANCE** **CUSTOMER SUPPORT EXECUTIVE** **WE ARE HIRING** Currently we are hiring for CUSTOMER CARE EXECUTIVE **Qualities & Skills** **Benefits** - Health Insurance - Provident Fund - Cab Facility Salary : 18K-30K CTC Location : Kolkata Interview Mode : Walk-In Interview Education Qualification : Graduation OR Under Graduate FRESHER...

  • Customer Care Executive

    1 week ago

    New Town, Kolkata, West Bengal, India sss communications Full time

    Multiple Opening for Voice Process Fresher can also apply Need someone who can speak any of these two either Assamese/Odia. Company: - SSS Communications Process : Collection Profile: - Customer Care Executive Minimum 12th Pass Required Shift: - 09:00 Am To 06:00 Pm 6 Days Working (Sunday Rotational Off) EK Tower, Plot No. IID,30 Street Number...

  • Customer Care Executive

    1 week ago

    New Town, Kolkata, West Bengal, India sss communications Full time

    Multiple Opening for Voice Process Fresher can also apply Need someone with good communication skills. Company: - SSS Communications Process : Collection Profile: - Customer Care Executive Minimum 12th Pass Required Shift: - 09:00 Am To 06:00 Pm 6 Days Working (Sunday Rotational Off) EK Tower, Plot No. IID,30 Street Number 692, Action Area...

  • Customer Care Executive

    6 days ago

    New Town, Kolkata, West Bengal, India sss communications Full time

    Multiple Opening for Voice Process Fresher can also apply Need Good Communication skills Process : Collection Profile: - Customer Care Executive Minimum 12th Pass Required Shift: - 09:00 Am To 06:00 Pm 6 Days Working (Sunday Rotational Off) EK Tower, Plot No. IID,30 Street Number 692, Action Area IID, Unit no 8ekt/4 Newtown west...