Senior / Lead QA (Manual) – SaaS Product

Job Description: Senior / Lead QA (Manual) – SaaS Product
Location: Noida
Experience: 6–9 YearsRole Summary & Key Objectives
We are looking for a highly skilled Senior / Lead QA (Manual) professional to ensure the quality, reliability, and performance of our SaaS-based product platforms. The role involves creating test strategies, writing detailed test cases, executing functional and regression tests, and ensuring smooth product releases with minimal defects.
The ideal candidate should have strong experience in manual testing for SaaS, multi-tenant systems, web applications, and mobile applications, along with the ability to lead QA processes, mentor junior testers, and collaborate with cross-functional teams.
The key objective is to strengthen product stability, improve test coverage, and reduce production issues through structured QA practices.Core Responsibilities
Develop and execute comprehensive test plans, test scenarios, and test cases for SaaS modules and product releases.
Perform functional, regression, usability, integration, and cross-browser testing across web and mobile platforms.
Lead QA activities across sprints: test planning, estimation, prioritization, and defect tracking.
Coordinate with product managers, developers, and designers to ensure clarity and accuracy in requirements.
Identify, document, and track defects using tools like JIRA, ClickUp, or similar, ensuring timely resolution.
Mentor junior QA team members, conduct reviews of test cases, and promote best practices and QA standards.
Participate in release readiness, impact analysis, and continuous QA process improvements to enhance product quality.Must-Have SkillsTechnical Skills
Strong hands-on experience in manual testing for SaaS applications, web apps, and mobile platforms.
Solid understanding of SDLC, STLC, Agile/Scrum, and defect lifecycle.
Expertise in writing detailed test cases, test scenarios, and traceability matrices.
Experience in API testing using Postman (basic validation).
Ability to perform cross-browser testing, responsive testing, and usability validation.
Good understanding of database validation (SQL basics).
Familiarity with performance considerations in SaaS environments.Soft Skills
Strong analytical and problem-solving capability.
Excellent communication and documentation skills.
Ability to collaborate effectively with developers, product owners, and stakeholders.
Attention to detail with a structured and disciplined testing approach.
Ownership mindset and leadership ability for guiding junior QA members.Good-to-Have Skills
Exposure to automation concepts or readiness to support automation teams.
Experience in testing multi-tenant SaaS systems, role-based access workflows, or subscription/billing modules.
Knowledge of API workflows, JSON structures, or basic Postman scripting.
Understanding of performance testing tools (JMeter or similar).
Familiarity with CI/CD pipelines, release workflows, and DevOps environments.Experience Requirements
6–9 years of experience in manual QA for SaaS or complex web applications.
At least 2 years in a senior or lead QA role managing sprint-level quality and mentoring team members.
Experience in working closely with product managers, designers, and engineering teams.KPIs / Success Metrics
Defect Leakage Rate: Reduction in production defects and improved catch rate during testing.
Test Coverage: High coverage across functional, regression, and edge-case scenarios.
Release Quality: Number of clean releases delivered without critical issues.
Timely Delivery: Ability to meet sprint timelines and testing deadlines consistently.
Documentation Accuracy: Well-structured test cases, clear defect logs, and traceability.
Team Contribution: Mentorship effectiveness, process improvements, and collaboration score.
User Impact: Improved customer satisfaction due to fewer bugs and smoother releases.