Senior Technical Analyst/Technical Specialist

Must haves: Palo Alto Firewalls and F5 Load balancers

About Fidelity International

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $611.4 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $471 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. Find out more about what we do, our history, and how you could be a part of our future at

Our clients come from all walks of life and so do we.  We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

The Enterprise Network Services team are responsible for innovative network and firewall design solutions, supporting operations and delivering these services to the FIL business units. The ENS team have global responsibilities, delivering a regional support service through a virtual model, with staff located in our UK, European, India and Asia offices.

About your role

A Senior Technical Analyst/Technical Specialist within Network and Firewall Operations will be expected to have an excellent knowledge of Firewalls, Security appliances, DNS (dynamic), Load Balancing, Proxy Services, IPS technologies from best of breed vendors.  This knowledge should be underpinned with a fundamental network (Cisco) understanding.  This highly technical and customer facing position will involve Operational support, Network and Firewall Governance and project delivery from concept, scoping, design through to implementation.  The ability to work as a member of a diverse geographical based team is essential.

Part of ENS team, delivering a regional support function – identifying and driving tasks and initiatives to maintain stability deliver operational improvement. Incorporating service management, risk management, systems management (including monitoring) lifecycle management and reporting.  Responsible for supporting all areas of the Fidelity business -  including the Web (critical).  The ability to work well with incident managers and interact with service delivery managers and project managers is fundamental; also need to be able to work under pressure in a busy and reactive environment.

About you

• Degree holder in Computer Engineering, Telecommunications, or related disciplines.
• Be considered as a network security expert, with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology.

• Strong hands on experience of managing Firewall and security products including but not limited:

• Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire)

• ZScaler Cloud Proxies

• F5 server load balancing and security technology (GTM/LTM/ASM/AFM)

• Excellent understanding of network security architecture, design and support.

• Excellent business scenes for a technical support environment.
• Proven Service Management (ITIL) experience, specifically incident, problem and change management
• Good analytical skill and able to solve complicated problem logically
• Good command of spoken and written English
• Good interpersonal skills, communication skills, project management skills and vendor management skills
• Must be flexible in approach to work content and responsibilities.
• Able to work under pressure within a busy environment and effectively multi-tasking
• Must be a self-starter and able to work with a minimum of supervision.

Feel rewarded

For starters, we'll offer you a comprehensive benefits package. We'll value your wellbeing and support your development. And we'll be as flexible as we can about where and when you work – finding a balance that works for all of us. It's all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit

For more about our work, our approach to dynamic working and how you could build your future here, visit