Business Analyst with CRM Job Details

5 days ago

Bengaluru, Karnataka, India Gainwell Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Job Description

Business Analyst with CRM

Date: Sep 11, 2025

Location: Bangalore, KA, IN, 560100

Req ID: 29888

Work Mode: Remote India

Summary

As a Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a communitys most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcares biggest challenges. Here are the details on this position.

Your role in our mission
  • Play a critical part in ensuring Gainwell is meeting our clients objectives in important areas.
  • Help coordinate a business analyst teams duties and activities on IT projects and nurture newer team members by providing guidance and support.
  • Be a knowledgeable bridge between clients, project managers, and technical staff to define, document, and share business requirements and expected impact.
  • Work with the client to develop business specs at the start of a technical project.
  • Analyze, plan, design, document, or make recommendations to improve business processes to support clients technology goals.
  • Help verify that all requirements have been met by approving and validating test results.
  • Exercise your ability to use basic analytical or relational database software such as Excel or SQL to quantify the anticipated impact of work.
What we're looking for
  • 10 years of experience working as a business analyst or requirements translator between technical and non-technical personnel, with 3 or more years of relevant areas either CRM or CxOne or Verint.
  • Requirements Gathering & Documentation (Leading Requirements Gathering Sessions and Eliciting Requirements), Process Mapping, Experience in Conversational Design & Bot Deployments, English Fluency, Communication Skills, Test Case Development, Prompt Engineering.
  • Help coordinate a business analyst teams duties and activities on IT projects and nurture newer team members by providing guidance and support.
  • Be a knowledgeable bridge between clients, project managers, and technical staff to define, document and share business requirements and expected impact.
  • Work with the stakeholders to develop business specs at the start of a technical project.
  • Analyze, plan, design, document, or make recommendations to improve business processes to support clients technology goals.
  • Help verify that all requirements have been met by approving and validating test results.
  • Exercise your ability to use basic analytical or database such as Excel or SQL to quantify the anticipated impact of work.
  • Strong SQL knowledge. Ability to write complex queries.
  • Ability to gather requirements effectively; document requirements and confirm observations with business owners. Also, to perform fit/gap analysis based on requirements.
  • Ability to create detailed and thorough design documents and test plans/execution for medium to large initiatives.
  • Strong analytical and business process re-engineering skills.
  • Strong executive presence and communication skills to deliver messages to business leaders, stakeholders, and technical personnel.
  • Strong communication and presentation skills.
What you should expect in this role
  • Fast-paced, challenging, and rewarding work environment.
  • Work-life balance.
  • Hybrid Office environment.
  • Will require late evening work to overlap US work hours.

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