
AI/ML Engineer
4 days ago
Location:
Kolkata, WFO
Experience:
Fresher
About the Role
We are seeking an
AI/ML Engineer
to lead the development of
voicebots, chatbots, and predictive intelligence
for our digital-first debt collection platform. You will design NLP models and conversational AI flows that improve borrower engagement and recovery efficiency.
Responsibilities
- Develop
AI-powered chatbots and voicebots
for borrower communication.
- Build and train
NLP models
to understand borrower intent, behavior, and risk signals.
- Design conversational flows and integrate them into
multi-channel communication systems
(SMS, WhatsApp, IVR, Email).
- Work on
predictive analytics
for borrower behavior (best time/channel to connect).
- Collaborate with backend engineers for real-time integration.
Requirements
- Strong expertise in
Python, NLP frameworks (spaCy, HuggingFace, Rasa, etc.)
.
- Experience in
conversational AI, chatbot frameworks, or voicebot systems
.
- Knowledge of
machine learning pipelines and model deployment
.
- Familiarity with
AWS/GCP AI services, OpenAI APIs
.
- Bonus: Prior experience in
fintech, collections, or customer service AI
.
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