Senior Analyst

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

The Senior Sales Commission Analyst serves as a subject matter expert in sales commission. In this role you will be managing and improving the sales commissions program at Freshworks. This requires working closely with Revops ,Sales leaders, Payroll and HR teams to ensure timely and accurate commission processing for direct, indirect and overlay sales roles on a global level; including channel partner.

Key Deliverables

• Configure and manage compensation plans E2E in Xactly Incent.
• Design Employee Incentive Plan template and workflow for roll-out and signoff including document approval tracking.
• Skilled at optimizing large, complicated SQL statements and performance tuning. Ability to convert requirements into SQL code modules independently.
• Strong understanding of ETL concepts and relational database.
• Manage the monthly commission process in Xactly Incent, including timely electronic distribution of plan Document and tracking acceptance, maintaining quota, hierarchy/rollup ensuring Xactly commissions calculations comply with the plan, managing exception requests and data validation.
• Testing of commission system to ensure commissions calculate correctly for the changes in the Plan and compensation structure.
• Provide ongoing training for new and existing sales field and sales management on Xactly software and commission processes.
• Assist in onboarding new hires, promotions, and terminations in Xactly.
• Prepare system uploads, calculate, and reconcile the commissions payout.
• Act as Point of Contact for all commissions related questions and provide thorough and timely answers to the sales and sales management teams.
• Effective communicator who can take complex logic and scenarios and describe them simply and clearly to internal sales users.
• Assist in preparing and analysing monthly or quarterly reports and presentations on the sales performance.
• Create and maintain documentation to effectively manage all sales commission processes.
• Provide cross-functional support regarding commissions related inquiries and requests.
• Ensure compliance across the process and provide support for audit requirements.
• Ad Hoc projects and requests, as needed

Qualifications

• 3-5 years of proven work experience in sales commission & incentive process in software/ITES organizations
• 3+ years of Xactly administrator/developer experience in configuring new Sales Plans as well as re-configuring rules and formulas
• Implementation experience with knowledge of Xactly integration using Connect and reporting using Xactly Analytics
• Strong MS Excel and Google docs skills and experience
• Experience with sales compensation tools/software
• Excellent analytical skills along with the ability to create and present detailed reports.
• Ability to accurately process numerical data.
• Experience interpreting data analytics to derive business insight and drive business value.
• High level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership framework.
• Bachelor's degree in finance or Operations
• SaaS experience is a plus.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.