Security Analyst, Trust

About Bolster

Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs.  Our protection extends beyond the enterprise to customers and partners.  Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it.  Or worse, assume you have been breached and hope you can detect it.  We leverage the power of AI to apply deep learning, computer vision, and natural language processing to identify criminal intent on millions of web pages daily.  We tirelessly monitor the Internet to find malicious web pages that could cause harm and remove them.  We empower companies to take back control of the Internet by continuously eliminating the threats that threaten their business, customers, and brand. 

We are just getting started, and the future could not be more exciting.  We're growing the team in all functions as we transition from a small start-up into the next phase of our journey.  We are looking for A-list talent who will have a meaningful impact, solve new challenges, and take ownership of the future of Bolster.  If this is you, apply and join our team

As a Security Analyst, Trust & Safety, at Bolster, you'll be part of a team who protect some of the world's largest brands from online phishing and scams. You'll work in a highly dynamic environment reviewing and pursuing enforcement on some of the trickiest online scammers. This is a career defining opportunity to start in a small and nimble team and help shape key features of Bolster's future product portfolio.

• Review the latest threats targeting Bolster's customers and prospects.
• Analyse online content across multiple platforms including web, social media, apps stores, website building platforms, etc.
• Train Bolster's AI engine with based on the latest threats.
• Investigate online activity and infrastructure to determine the fraud source.
• Engage with hosting providers, registrars, registries, etc. to shutdown online threats.
• Track ongoing enforcement efforts and content change.
• Provide support and written responses to customer queries and requests via tickets.
• Support sales and customer success teams with threat intelligence for customers and prospects
• Generate monthly and ad-hoc reports summarizing metrics and trends targeting customers and prospects.
•  Respond to security alerts to support issue resolution and minimize the impact of security events.
• Research security issues and work with internal teams to find and track resolution.
•  Help manage and improve the issue-tracking process.
• Create and enhance operational metrics to ensure the security programs are effective.

• Over 1.5 years of related experience, specifically in security operations, incident response and vulnerability management.
• Experience with enterprise-wide technical solution implementations.
• Knowledge of security, development, and network infrastructure.
• Self-motivated and detail-orientated with the ability to work independently as well as function as part of a team.
• Has an analytical mind for problem-solving, abstract thought, and offensive security tactics.
• Has strong interpersonal skills (written and oral communication). Customer support/ email handling would be preferred.
• Security certifications are a plus.
• Experience and openness to 24/7 support of customers at times

Why Bolster

We are the leader in Anti-Phishing AI

Bolster creates a Next-Generation Fraud Prevention SaaS platform & CheckPhish community platform based on pioneering work in Artificial Intelligence-based phishing and scam detection systems.

Bolster protects the world's top brands like Zoom, Dropbox, Uber, LinkedIn, Roblox, and other Fortune 500 customers. We are funded by top-tier investors led by Thomvest Ventures and Crosslink Capital. Our team has over 100 years of combined cybersecurity experience at Cisco, Symantec, McAfee, Bell Labs, Open DNS, and Lacework.

Our AI/ML technology protects regular citizens from bad actors on the internet, using industry-leading deep learning, computer vision, natural language processing, and machine learning models for highly accurate real-time detection & automated takedown of fraudulent sites at the internet scale.

We also brought our technology to the community with CheckPhish, It is a free tool that protects millions of consumers from daily phishing, fraud, and fake sites. Charities, non-profits, social benefit corps, and schools are targets too. To aid the world, we will give our technology & services for free or at cost to any approved charity, non-profit, or social benefit corporation.

Our work is challenging but fun. We're all about shipping elegant, high-leverage products.  Bolster cares deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our unique culture. Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world

**PLEASE NOTE THAT THIS ROLE REQUIRES IN OFFICE COLLABORATION/ATTENDANCE 3X A WEEK ****