Service Engineer

1 week ago

Jaipur, Rajasthan, India WHITELION Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title : Field Service Engineer

Function: Service Dep.

Reporting To: Manager

ase Location: As per requirement

Education: Any Graduate regarding Electrical

Experience (in years): 0 to 2 Yrs.

Role Description

Job Responsibilities:

 When you get a call from Surat Service canter, you will have to be ready to serve the client.

 Keep ready all the models required, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.

 Go to repairing stock canter to pick up the material.

 Make an entry into "Material Transaction Book" by self.

 Also keep small vacuum machine in case of mocha service.

 Don't forget quotation paper of client in case of installation.

 Reach timely on site. Or if you are going to be late then at least inform your head with reason.

 As and when you reach the site, ask for warranty certificate/invoice in case of complain.

 If you get it then first send a photo of it to your head for registration.

 If they have not these things, then ask them to get it from the seller.

 Clearly tell them you cannot serve them until you don't get the invoice or certify in any emergency.

 But yes if you get the call to serve him from the senior then serve them even without certify or invoice.

 Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product. *Not exhaustive

 And before repair or replace, prove them the real fault of their switches so that they can have a clear idea.

 If customer ask for service charge receipt, inform to Surat service canter they will provide you soft copy of it.

 Never get an angry with any customers. Always be a gentle man.

 Make humble relation with customer and their family.

 Call to Surat service canter while leaving site for verification.

 Always give service visiting cards on site for future communication and also inform them about this.

 When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.Jways be a gentle man.

 Make humble relation with customer and their family.

 Call to Surat service canter while leaving site for verification.

 Always give service visiting cards on site for future communication and also inform them about this.

 When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.

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