Receptionist / Front Office Executive

7 days ago


Vadapalani, Tamil Nadu, India Smart Solution Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Front Desk Operations:


• Greet customers warmly and professionally upon arrival.


• Answer incoming calls and direct inquiries to the appropriate departments.


• Schedule service appointments and provide basic information about services.

Customer Service:


• Assist customers with check-in/check-out procedures for device repair.


• Maintain a calm and helpful attitude in handling customer complaints or concerns.


• Follow up on service status and keep customers informed.

Administrative Support:


• Maintain records of service tickets, customer details, and job statuses.


• Prepare daily reports on incoming/outgoing devices and customer feedback.

Coordination:


• Liaise with technicians to provide timely updates to customers.


• Coordinate with team to ensure parts availability.

General Office Duties:


• Maintain cleanliness and organization at the reception area.


• Order and manage office supplies as required.


• Ensure adherence to company policies and procedures.

Required Qualifications:


• High school diploma or equivalent; additional certification in office administration is a plus.


• Strong communication and interpersonal skills.


• Proficient with computers, POS systems, and basic Microsoft Office tools.


• Ability to multitask and manage time efficiently in a fast-paced environment.

Preferred Attributes:


• Familiarity with Apple products and basic repair terms.


• Friendly, patient, and professional demeanor.



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