Receptionist / Front Office Executive
7 days ago
Front Desk Operations:
• Greet customers warmly and professionally upon arrival.
• Answer incoming calls and direct inquiries to the appropriate departments.
• Schedule service appointments and provide basic information about services.
Customer Service:
• Assist customers with check-in/check-out procedures for device repair.
• Maintain a calm and helpful attitude in handling customer complaints or concerns.
• Follow up on service status and keep customers informed.
Administrative Support:
• Maintain records of service tickets, customer details, and job statuses.
• Prepare daily reports on incoming/outgoing devices and customer feedback.
Coordination:
• Liaise with technicians to provide timely updates to customers.
• Coordinate with team to ensure parts availability.
General Office Duties:
• Maintain cleanliness and organization at the reception area.
• Order and manage office supplies as required.
• Ensure adherence to company policies and procedures.
Required Qualifications:
• High school diploma or equivalent; additional certification in office administration is a plus.
• Strong communication and interpersonal skills.
• Proficient with computers, POS systems, and basic Microsoft Office tools.
• Ability to multitask and manage time efficiently in a fast-paced environment.
Preferred Attributes:
• Familiarity with Apple products and basic repair terms.
• Friendly, patient, and professional demeanor.
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