Director Platform Enablement and Training-Platform Management

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Customer Success at Innovaccer

Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.

About the Role

We are seeking a visionary Director Platform Enablement & Training-Platform Management to grow the Gravity platform usage. In this strategic leadership role, you will develop and execute a comprehensive global enablement strategy that empowers Innovaccer's Sales, Marketing, Customer Success, Support, and Product teams along with our expanding network of system integrator (SI) partners to effectively adopt and evangelize the Gravity platform worldwide. You will deliver high-impact training and certification programs, build community and evangelism initiatives, and create enablement resources that accelerate platform usage and reinforce Innovaccer's value proposition in the market. This director-level role is integral to our innovation-driven culture and requires a blend of visionary leadership, cross-functional collaboration, and executional excellence to drive measurable business outcomes.

A Day in the Life

Scale the system integrator (SI) and consulting partner ecosystem for Gravity by designing partner onboarding processes, training curricula, and certification programs to ensure partners can effectively implement and advocate for the Gravity platform.

Develop and execute a comprehensive global platform enablement strategy that aligns Customer Success, Sales, Marketing, Product, and Support teams around shared learning objectives and performance goals.

Grow and nurture the Innovaccer user community and Gravity platform evangelism by leading user groups, events, webinars, and online forums that share best practices, showcase success stories, and build engagement

Drive growth in certifications and platform adoption through rigorous certification programs, defined learning paths, and adoption initiatives that incentivize and recognize proficiency in the Gravity platform across customers and partners.

Deliver strategic enablement programs (workshops, role-based training, sales campaigns, etc.) to accelerate platform usage and improve the effectiveness of our internal teams and partners.

Enable value-based positioning and storytelling by developing clear messaging frameworks, ROI tools, case studies, and sales collateral that articulate the business impact and competitive differentiators of the Gravity platform.

Build and maintain global knowledge management infrastructure, including learning management systems (LMS), content libraries, and knowledge bases, to create a scalable, on-demand learning environment and ensure consistent access to up-to-date training resources worldwide.

Lead enablement for new product rollouts and go-to-market (GTM) motions by collaborating with Product Marketing and leadership to create launch plans, sales playbooks, and field readiness programs for new features and services.

Manage and mentor a high-performing enablement team, fostering an innovation-driven, collaborative culture and continuously improving processes, tools, and materials.

Measure, analyze, and iterate on enablement programs using key metrics (e.g. certification completion, platform adoption rates, sales productivity) to demonstrate impact and drive continuous improvement in enablement effectiveness.

What You Need

Bachelor's degree in Business, Technology, or a related field; advanced degree (MBA or equivalent) preferred.

12+ years of experience in learning and development, sales enablement, or related roles at technology or SaaS companies, including a proven track record of building and scaling global programs. At least 5 years in a leadership or management role.

Strong experience working with system integrator (SI) and consulting partner ecosystems, including developing partner training, certification, and joint go-to-market programs.

Demonstrated success in designing and delivering large-scale enablement and training initiatives across multiple functions (customer success, support, product, sales, and marketing) and geographies.

Deep business acumen with technical savvy; ability to understand complex technology (data platforms, AI, cloud) and translate features into clear business value and ROI. Experience in healthcare or regulated industries is a plus.

Exceptional communication, presentation, and storytelling skills. Able to engage senior executives and frontline teams alike, building alignment on value-based messaging and strategic priorities.

Proficiency with learning and knowledge management tools (LMS, content authoring, collaboration platforms) and a record of developing scalable learning content.

Analytical mindset with experience defining and using metrics to measure program effectiveness (e.g. adoption, performance improvements) and inform decisions.

Proven leadership and project management skills. Comfortable managing multiple, complex initiatives in a fast-paced, high-growth environment.

We offer competitive benefits to set you up for success in and outside of work.

Here's What We Offer

• Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.
• Health Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.
• Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only
• Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices
  

Where and how we work

Our Noida office is situated in a posh techspace, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit

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