Senior Product Delivery Associate

JOB DESCRIPTION

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Senior Product Delivery Associate - Automation Lead within the Home Lending Data Automation team, you will be a key promoter in expanding and maintaining data automation testing across Home Lending. You will collaborate with cross-functional stakeholders to deliver comprehensive test strategies that ensure the success of automated testing and focus on promoting Test Automation forward.

The Home Lending Data Automation team provides centralized prioritization, planning, design, execution leadership, and support for large, complex, technology-dependent data programs and projects across the Home Lending organization. As a key driver in the project delivery lifecycle, this team partners across Consumer and Community Banking and the JPMC Enterprise to define strategies and approaches for testing Home Lending Data initiatives, as well as setting and stewarding sound User Acceptance Testing (UAT) Management methodologies.

Job responsibilities

• Participate in product intake meetings to understand new data changes or revisions to existing data, such as updates to data sources or modifications in data structure.
• Engage in product refinement sessions with a goal of defining clear testing requirements.
• Collaborate with product, data owners, and consumers to confirm testing methodology, testing process, test scenarios, and staging requirements.
• Translate business stories into automation stories, ensuring the stories provide clear direction on the test scenarios scope to ensure testing is comprehensive.
• Lead test automation refinement sessions with automation engineers, ensuring testing expectations are clear.
• Monitor test automation development progress to ensure automation scripts are completed, reviewed and approved by all critical stakeholders.
• Monitor daily automation results, reporting all defects, lead defect and incident triage meetings to ensure all issues are resolved.
• Deliver signoff with clear messaging on any gaps, mitigation planning, and watch items for the production release. Mitigation planning involves strategies to address identified risks, while watch items are potential issues to monitor post-release
• Analyze test automation performance metrics and stakeholder feedback to identify areas for improvement and make data-driven decisions to enhance the product.
• Update stakeholders on product progress, challenges, and upcoming priorities, ensuring transparency and alignment across the organization.
• Identify potential risks to product data quality and implementing measures to mitigate them.

Required qualifications, capabilities, and skills

• 3+ years of UAT testing experience
• Have a deep understanding of Agile, DevOps, and Continuous Delivery principles and advocate for testability and clarity in evaluating user stories.
• Proficient in JIRA, JIRA Align, Excel, PowerPoint, and Process Mapping Tools.
• Experience in agile frameworks like Scrum or Kanban for managing product backlogs and planning sprints.
• Experience in qTest and other test management tools
• Proven ability to manage work with minimal oversight, demonstrating initiative and self-direction.
• Excellent communication skills for effective collaboration with developers, product owners, and stakeholders and strong problem-solving and analytical skills to identify root causes of test failures and develop solutions.

Preferred qualifications, capabilities, and skills

• AWS Cloud Practitioner certification.
• Ability to query data using SQL for effective data analysis.
• Experience in data analytics and visualization tools (e.g., Alteryx, Tableau) for enhanced reporting and insights.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.