Principal Product Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Product Manager - TechnicalRole Overview

Mastercard seeks to define a world beyond cash. To accelerate this mission, we are committed to building and scaling products as well as applications that transform payments of any type through consistent customer experiences.  

The Platform Services program was created to provide the tools to support scalable, safe ways for our customers to interact with Mastercard through enterprise messaging services, API and event gateways and file transfer services.  

As the Principle of Product Management-Technical for Platform Services you will drive building best in class product offerings, ensure operational excellence, and lead cross-functional teams to deliver high-impact solutions that meet customer needs and business goals. This role requires strong leadership, cross-organizational influence, and the ability to align product outcomes with business goals.

You have a curiosity to keep abreast on the latest technologies and have a proven track record of building global platform products.  

Key Responsibilities

Product Strategy & Vision

Define and communicate the vision and direction for the assigned products – specifically in the area of File Transfer

Make strategic trade-off decisions across multiple products and features in a portfolio.

Identify innovations and lead test-and-learn experiments to enhance customer value.

Conduct competitive analysis to inform product decisions and roadmap development.

Execution, Delivery & Testability

Monitor feature development and associated defects, using data to drive decisions.

Ensure testability is embedded in product design and development, enabling robust validation and faster deployment cycles.

Use runtime metrics and customer feedback as a feedback loop into the product backlog.

Drive adoption of platform products across multiple marketplaces with minimal oversight.

Deliver post-launch reviews and incorporate learnings into future plans.

Data-Driven Decision Making

Continuously analyze key performance indicators (KPIs) and drive improvements.

Leverage data analysis to solve complex or ambiguous problems and present insights to senior leadership.

Identify short- and medium-term risks and propose mitigation strategies.

Stakeholder Engagement

Engage with business stakeholders and customers to gather feedback and align on roadmap priorities.

Represent Mastercard in external stakeholder discussions, including escalations and strategic planning.

Share best practices across teams and foster a culture of collaboration and transparency.

Participate in customer research to gain real-world insights into product value and user needs.

Translate customer feedback into actionable product enhancements and roadmap updates.

Team Leadership & Operations

Mentor junior PM-Ts managing individual components.

Coordinate team-wide improvement goals and ensure alignment with organizational strategy.

Build strong relationships across internal teams to drive strategy and execution.

Qualifications

8+ years of product management experience, with at least 3+ years in a technical product role.

Proven track record of owning and delivering platform or enterprise-scale products.

Strong understanding of platform architecture, APIs, and system design.

Demonstrated ability to set product vision, define OKRs, and influence cross-functional teams.

Experience working with runtime metrics, operational dashboards, and data-driven decision-making.

Excellent communication and stakeholder management skills, including experience with executive-level reporting.

Experience mentoring junior PMs and leading product operations across teams.

Familiarity with Agile methodologies, product lifecycle management, and go-to-market strategies.

Bachelor's degree in Computer Science, Engineering, or a related field; MBA or equivalent experience is a plus.

Ready to Join Us?

If you're looking for exciting opportunities with a technology giant in the payments industry, apply now and lead the way in building impactful platform products.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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