Current jobs related to Specialist Customer Care Support - DLF IT Park Chennai - Barclays

  • Specialist Customer Care Support

    6 days ago

    DLF IT Park, Chennai, India Barclays Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionPurpose of the roleTo support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesSupport the provision of customer service through various communication channels including chat, email and phone.Support the execution of customer service requirements...

  • Specialist Customer care

    7 days ago

    DLF IT Park, Chennai, India Barclays Full time US$ 60,000 - US$ 1,20,000 per year

    Job DescriptionPurpose of the roleTo provide exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesProvision of customer service through various communication channels including chat, email and phone.Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique,...

  • Specialist Customer Care Leader

    1 week ago

    DLF IT Park, Chennai, India Barclays Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionPurpose of the roleTo support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. AccountabilitiesSupport the provision of customer service through various communication channels including chat, email and phone.Support the execution of customer service requirements...

  • Customer Care Leader

    2 weeks ago

    DLF IT Park, Chennai, India Barclays Full time US$ 60,000 - US$ 1,20,000 per year

    Job DescriptionPurpose of the roleTo lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes. Build and maintain your team's capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs both internally and externally, using available...

  • Specialist Customer Care Support

    5 days ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Date live:09/11/2025Business Area:India COO Customer Care BUKArea of Expertise:Banking OperationsContract:PermanentReference Code:JR Embark on a transformative journey as Specialist Customer Care Support at Barclays, where you'll play a pivotal role in shaping the future.To thrive in this role, you'll need some previous experience in:Support various business...

  • Colleague Support Specialist

    2 weeks ago

    DLF IT Park, Chennai, India Barclays Full time US$ 80,000 - US$ 1,20,000 per year

    Job DescriptionPurpose of the roleTo deliver HR services and support to Barclays colleagues, candidates, alumni and third-party vendors. AccountabilitiesDelivery and execution of HR operational activities aligned with people leader and colleague journeys aligned with bank policies and regulations, including performance management, rewards, benefits and...

  • Specialist Customer care

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Embark on a transformative journey as a Specialist Customer care at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks. To thrive in this role, you'll need some previous experience in:Experience of working in a customer facing service environment. ...

  • Dedicated Customer Care Specialist

    4 days ago

    Chennai, Tamil Nadu, India beBeeCustomerCare Full time ₹ 30,00,000 - ₹ 60,00,000

    Job Title: Dedicated Customer Care SpecialistDescription:We are seeking a highly skilled and professional customer care specialist to handle both voice and non-voice interactions. As a key member of our team, you will be responsible for providing top-notch service to our customers across various communication channels.Key Responsibilities:Voice...

  • Customer Support Specialist

    5 days ago

    Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Support SpecialistTikitoro is India's first personal care brand tailored for kids and teens. Our mission is to empower children with self-care habits rooted in confidence, health, and sustainability.Key ResponsibilitiesRespond promptly and professionally to customer queries via multiple channels.Offer real-time support to ensure a...

  • Senior analyst

    3 days ago

    DLF IT Park, Chennai, India Barclays Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionPurpose of the roleTo support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. AccountabilitiesSupport various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.Collaboration with teams across the bank to align and integrate...

Specialist Customer Care Support

2 weeks ago

DLF IT Park Chennai, India Barclays Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Description

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

  • Support the provision of customer service through various communication channels including chat, email and phone.
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of customer inquiries and issues related to the bank's products and services, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Analyst Expectations

  • To meet the needs of stakeholders/ customers through operational excellence and customer service
  • Perform prescribed activities in a timely manner and to a high standard
  • No people leadership roles at this grade.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
  • Identify escalation of policy breaches as required.
  • Take responsibility for customer service and operational execution tasks.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
  • Work within well-defined procedures that may involve a variety of work routines.
  • Demonstrate an understanding of the procedures.
  • Evaluate and select the appropriate alternatives from defined options.
  • Make judgements based on the analysis of factual information.
  • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into a role of Specialist Customer Care Support at Barclays, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

To thrive in this role, you will need some previous experience in:

  • Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy

  • Adhere to quality control discipline, procedures and checks at all times

  • Day to day query resolution, with upward escalation of more complex queries to the management team

  • Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage

  • Assist team manager in administration of the section, including organizing workflow, queue management & query resolution

  • Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

  • Should have excellent communication skill both written and verbal.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, business acumen, customer service protocol, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Chennai.