E-Commerce Manager

3 days ago

KHUREJI KHAS DelhiNCR, India Spark N Full time ₹ 2,00,000 - ₹ 4,00,000 per year

About Us:

SURAJ AND SONS , SPARK N is a growing e-commerce business dedicated to providing quality products and excellent customer service. We are expanding our team and looking for a reliable and detail-oriented individual to support our daily operations and platform account management.

Job Summary:

We are looking for an E-Commerce Operations Executive to handle key aspects of our online business, including raising customer return claims, basic product labelling, managing our seller accounts, and coordinating customer service tickets.

Key Responsibilities:

Raise and track return/refund claims for customer orders across various e-commerce platforms.

Handle customer service tickets and coordinate resolutions with platforms (e.g., Amazon, Flipkart, meesho ,etc.).

Basic computer skills are important should know how to work on a laptop

Prior experience in this field is a plus but not mandatory

Perform basic product labelling and packaging tasks as required.

Monitor account health and performance metrics on e-commerce platforms.

Report any discrepancies, issues, or policy violations to management promptly.

Maintain accurate records of claims, tickets, and platform communications.

Assist in general account operations to ensure smooth daily functioning.

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