Customer Success Consultant

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Role: Customer Success Consultant
Experience: 1-2 Years.
Location: Marketstar, Bangalore.

 

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth

About the Customer Success Consultant Role
 

MarketStar is looking for a B2B Inside Renewal Specialist for our Client Delivery team. This is a world-class brand in the work management industry, with apps and integrations across the web and multiple operating systems. This team will be an experimental sales team who will be testing out the renewal motion.
 

What will you do?

• Manage a high volume of accounts, focusing on renewing their spend and growth.
• Prospect and forecast accounts through various tools, prioritizing and tiering data for the sequencing of books.
• Being a cross-functional partner, working closely with account executives within each account on renewal dates, potential churn risk, and more.
• Results-oriented with proven success in sales attainment, maximizing results, and the ability to excel in a team environment
• Tech-savvy with a passion for technology and the ability to learn, comprehend, and explain technology
• Self-driven, collaborative, and motivated to excel in achieving individual and team results
• Expert ability to serve as product and service advocate for the client, building interest and awareness of the client's value proposition
• Ability to quickly articulate technical and business value propositions via phone and email
• Ability to effectively navigate multiple web applications & systems simultaneously while on calls
• Ability to learn quickly and maintain a current, comprehensive knowledge of client's products and services
• Other applicable duties as assigned

What Will You Need to Succeed?

• Minimum one year of B2B inside sales experience, and account management experience is preferred
• Solid understanding of cloud-based technology and tools
• Excellent verbal and written communication skills with a professional telephone presence
• Prior experience responding to customers' requests for sales and service, ensuring delivery of an exceptional customer experience by responding in a prompt, professional, and friendly manner at all times
• Prior experience in renewing accounts and identifying upsell or growth opportunities
• Intermediate skills navigating tech platforms, including and Gmail
   

  What's in it for you?

• We are a rapidly growing organization with opportunities across the globe.
• We believe in continuous learning and encourage our teams to do so through training programs that are catered to personal and professional development.
• We are a people-first organization with policies and processes that help you bring the best version of yourself into work.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change over time to accommodate business needs.

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