Team Leader – VRM

20 hours ago


Mumbai, Maharashtra, India Pplanet HR Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:
  • Manage a team of VRMs by driving business agendas and support activities required to facilitate business
  • Lead from the front by taking calls and imparting on the job exposure / training to VRMs in handling important clients and concluding the transaction online
  • Monitor the Call records and listen to live calls via. call barging facility on regular basis & provide feedbacks to improve call quality
  • Co-ordinate and engage with Business and Support teams for timely resolution of queries / escalations
  • Responsible for overall Target vs Achievement of the team as structured in the team's KRA along with Net Revenue generated by the team
  • Mutual Funds, Bonds / NCDs, Corp. Fixed Deposits and Insurance form an integral part of Distribution products in addition to Retirement and Wealth solutions. Candidates who join us as Team Leaders would manage a team of VRMs by driving business agendas and support activities required to facilitate business


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