Technical Support Agent
3 days ago
We are seeking a technical support agent to provide email customer support during US day hours (on-call*).
The ideal candidate should be a quick learner and able to learn/solve technical web development related problems. This is not a role for you if you are scared of technology.
The most important skills for this role are:
(i) Exceptional English communication skills are required for this role. You must be able to summarize technical information in easy to understand English to assist our clients effectively. This is a client facing role.
(ii) Technical knowledge of at least one of the following technologies: (a) PHP (b) WordPress (c) HTML/CSS/Javascript (d) servers/linux. Candidates with deeper or wider experience with these can expect to be preferred or request a higher pay.
We are willing to consider candidates who lack experience but are willing to learn.
This is a fully remote role. You must have access to a PC and internet connection for this role. Internet will be reimbursed.
This is a great opportunity for working in a friendly but challenging environment where you will learn a lot.
In your application, clearly mention your skills and relevant experience.
*On-call: Please note that this is not a routine 9-5, and you will be expected to attend to support tickets made in PST (USA) time zone on most days of the week including weekends and public holidays. However, you will have flexible hours and manage your own schedule, but we don't expect you to spend more than 36-40 hours in a week.
Job Types: Full-time, Contractual / Temporary
Contract length: 12 months
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Flexible schedule
- Internet reimbursement
- Work from home
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