Tts Agent

3 days ago

Chennai Tamil Nadu, India MSX INTERNATIONAL Full time

**TTS Agent - Parts support**

**DUTIES AND RESPONSIBILITIES**
- Primary contact for the dealers and field staff in all matters relating to parts identification.
- Analyze the request and identify the root causes and main technical issues.
- Providing reliable and fast support, giving parts advice to the dealers and processing stock control actions.
- Market language expert of the team in translations, providing answers and direct contact with the network and the customer’s representatives.
- Organizing and giving ad-hoc training to team members within MSXi organization.
- In case of critical cases manage inbound and outbound calls from/to the dealers related to open cases.
- End-to-end cases resolutions:

- Ownership of cases until the final resolution or escalation.
- Single point of contact for Dealers once the case has been opened.
- Record all cases’ up-to-date information and progress.
- Escalate cases to next level when needed.
- Follow up on existing cases.
- Continuous improvement:

- Communicate and/or escalate recurring product issues or other relevant concerns to the customer via system (ITEM) or via the direct supervisor.
- Escalate cases to Team Leader where support is needed.
- Ad-hoc support to team members in case of need.
- Take care of performance and KPIs for meeting goals.

**KNOWLEDGE AND SKILLS**
- Special experience on parts technical support.
- Able to read technical drawing.
- Good root causes investigation methods.
- Good people management and listening skills.
- Knowledge of the TTS Systems.
- Good analytical skills.
- Strong knowledge on vehicle mechanical, electrical, and computer system is a plus.

**QUALIFICATIONS**
- Technical college level or acquired by experience.
- Engineering degree is a plus.
- Automotive certification is a plus.

**E**XPERIENCE**
- 3+ year of Automotive/Technical experience.

**LANGUAGES**
- Fluent in English.

  • Tts Agent

    3 days ago

    Chennai, Tamil Nadu, India MSX INTERNATIONAL Full time

    **TTS Agent - Parts support** **DUTIES AND RESPONSIBILITIES** - Primary contact for the dealers and field staff in all matters relating to parts identification. - Analyze the request and identify the root causes and main technical issues. - Providing reliable and fast support, giving parts advice to the dealers and processing stock control actions. - Market...

  • TTS Agent

    3 days ago

    Chennai, Tamil Nadu, India MSX INTERNATIONAL Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    TTS Agent - Parts supportDUTIES AND RESPONSIBILITIES• Primary contact for the dealers and field staff in all matters relating to parts identification.• Analyze the request and identify the root causes and main technical issues.• Providing reliable and fast support, giving parts advice to the dealers and processing stock control actions.• Market...

  • TS Agent

    4 days ago

    Chennai, Tamil Nadu, India MSX INTERNATIONAL Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    TS Agent - Technical support  DUTIES AND RESPONSIBILITIES• Primary contact for the dealers and field staff in all matters relating to parts identification.• Analyze the request and identify the root causes and main technical issues.• Providing reliable and fast support, giving parts advice to the dealers and processing stock control actions.•...

  • Business Associate

    1 day ago

    Chennai, Tamil Nadu, India Cognizant Full time

    **Job summary** Resident engineer to support on all Cisco related issues in R & S SDWAN SDA & Security - Must have: - Subject Matter Expert on UCCE -Cisco Strong Knowledge and hands on experience on UCCE Products technology and solutions ( Cisco Contact center ) Should have Good Verbal & Written communication skill able to interact with various business...

  • Senior Customer Retention Specialist

    11 hours ago

    Chennai, Tamil Nadu, India beBeeRetention Full time ₹ 10,00,000 - ₹ 20,00,000

    Job Title">"> Role & Responsibilities: ">- Increase net additions and minimize involuntary disconnections.- Reduce high ARPU disconnections to retain premium customers.- Decrease billing-related trouble tickets (TTs) and reopen cases.- Enhance agent-level productivity by improving resolution efficiency within 48 hours.- Deliver high CSAT scores through...

  • Urgent Search) Assistant Manager

    1 day ago

    Chennai, Tamil Nadu, India Atria Convergence Technologies Act Full time

    Job DescriptionRole & Responsibilities:- Increase net additions and minimize involuntary disconnections.- Reduce high ARPU disconnections to retain premium customers.- Decrease billing-related trouble tickets (TTs) and reopen cases.- Enhance agent-level productivity by improving resolution efficiency within 48 hours.- Deliver high CSAT scores through...

  • Agile Coach

    3 days ago

    Chennai, India Citi Full time

    The Agile Coach is a highly visible and impactful position that will serve to shepherd TTS Commercial Cards technical organization through a multi-year modern agile transformation. Along the way you will work with our agile delivery teams to build proven industry practices and scalable processes for agile product delivery. In addition, you will coach our...