MIS Executive/Analyst

1 day ago

Chennai, Tamil Nadu, India Updater Services (UDS) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: MIS Executive/Analyst

Department: Business Operations

Location: Chennai, Kotturpuram

Reporting To: Head Customer Success

Job Description:

To provide timely, accurate, and actionable management information and business insights that support strategic decision-making across the business. The role involves managing and analysing pan India data, tracking business performance KPIs, preparing reports and dashboards, and supporting leadership teams through data-backed presentations.

Key Responsibilities:

  • Develop, maintain, and circulate regular MIS reports including:

  • Budget vs Actual (Revenue, Cost, Margin) across regions/business verticals.

  • Sales and Revenue Pipelines – weekly/monthly tracking of funnel and conversions.
  • Customer Portfolio – CRM data management, operational metrics, and retention metrics, customers lost, customers at risk,

  • Performance Metrics - Branch score cards and Individual Score cards preparation

  • Maintain a centralized database of all business-critical metrics with accuracy and consistency in coordination with different regional and functional heads.

  • Prepare executive-level presentations for:

  • Monthly and quarterly business reviews.

  • Leadership and strategy meetings.

  • Customer/partner presentations with supporting data visualizations.

  • Ensure clear, concise, and impactful storytelling with data.

  • Leverage Power BI, Excel, and other BI tools to:

  • Design dashboards and scorecards for leadership.

  • Provide actionable insights into operational efficiency, client profitability, and service quality.

  • Work with business units to implement data-driven decision-making processes.

Key Skills & Competencies:

  • Strong analytical and data interpretation skills.
  • Proficiency in Power BI, Advanced Excel, and presentation tools (PPT).
  • Familiarity with AI-based tools like ChatGPT, Excel Copilot, etc.).
  • Ability to manage multiple stakeholders across sales, operations, and finance at different levels.
  • Strong communication and presentation skills.

Qualifications:

  • Graduate/Postgraduate in Commerce, Business Analytics, or a related field.
  • 2–5 years of relevant experience in MIS/Business Analysis, preferably in the Facility Management, or B2B Services sector

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