Senior Manager

2 days ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time

Designation-Senior Manager (Team Leader-BPO )

Location-Vashi Navi Mumbai

Roles & Responsibility

  • Mange a team of approximately 10 20 CSRs
  • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)
  • Provides consistent, balanced and timely performance feedback on CSR performance
  • Ensures a positive work environment, continuous learning and a high quality employment experience for your team
  • Provides leadership and manages to all operational standards
  • Along with fellow Team Leaders, meets and exceeds all department goals
  • Applies timely performance management standards and processes
  • Day to day sales/service request management
  • Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution
  • Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Education:

Graduation Mandatory

Experience:

  • Minimum 2 years experience as Team lead on paper
  • Over all 4+ years experience
  • Candidate from Contact Centre with Insurance Sales experience Preferred

Contact Person:

Namrata Shinde

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