HFC-Tele Collections

2 weeks ago

Himayathnagar Hyderabad Medchal, India IIFL Finance Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Main Job Tasks and Responsibilities

  • 100% Attendance Adherence`

  • Taking calls for collecting EMIs for delinquent customers

  • Ensuring proper dress code and adhere the discipline is maintained

  • Call Quality should be 100% adherence as per calling script

  • Achieve daily resolution rate (DRR)

  • Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls

  • Call handling to develop first hand sensing of customer pulse and manage if any irate customers

  • Handling escalations calls and providing end to end resolutions

Education , Age and Experience

  • Graduate and above can apply

  • Fresher/Experience at least 1/2 years in collections background , Tele Collections Skills - Call Centre

  • Languages Telugu or Kannada or Tamil & English

  • Age should be less than 35

Key Competencies

  • Strong Communication Verbal, Written

  • Confidence & Grasping Knowledge

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