
HFC-Tele Collections
7 days ago
Main Job Tasks and Responsibilities
100% Attendance Adherence`
Taking calls for collecting EMIs for delinquent customers
Ensuring proper dress code and adhere the discipline is maintained
Call Quality should be 100% adherence as per calling script
Achieve daily resolution rate (DRR)
Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls
Call handling to develop first hand sensing of customer pulse and manage if any irate customers
Handling escalations calls and providing end to end resolutions
Education , Age and Experience
Graduate and above can apply
Fresher/Experience at least 1/2 years in collections background , Tele Collections Skills - Call Centre
Languages Telugu or Kannada or Tamil & English
Age should be less than 35
Key Competencies
Strong Communication Verbal, Written
Confidence & Grasping Knowledge
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