Backend Executive

3 days ago


Mohali, Punjab, India vigour MOBILE pvt Full time ₹ 2,20,000 - ₹ 3,00,000 per year

Key Responsibilities:

  • Develop, implement, and monitor standard operating procedures (SOPs) across all service locations.
  • Conduct regular audits of service centers to assess compliance with defined standards and processes.
  • Identify gaps in process execution and recommend corrective & preventive actions.
  • Coordinate with internal teams (training, quality, operations, and customer care) to maintain uniformity in customer handling and service reporting.
  • Maintain standard templates for service reports, warranty claims, job cards, and feedback forms.
  • Support training teams in developing material that reflects standard service practices.
  • Collect and analyze data from service operations to identify areas for process improvement.
  • Work closely with service engineers and field staff to ensure adherence to brand standards.
  • Prepare and share periodic reports on standardization compliance and service quality performance.
  • Contribute to the digitalization and automation of standard processes and documentation.

Qualifications & Experience:

  • Education: Only Graduate Candidate
  • Experience: 2–5 years Experience
  • Salary-: 22K 25K In hand
  • Base Location Mohali but Candidate Open to Travel in PAN Punjab

Job Types: Full-time, Permanent

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person


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