Quality Control Technician

2 days ago

Brahmapur Orissa, India VISWAJEET UDYOG Full time ₹ 1,80,000 - ₹ 2,10,000 per year

QC – Roles & Responsibilities in Mahindra Workshop:

1. Vehicle Quality Inspection

  • Inspect all vehicles after repair/service (body, mechanical, electrical, etc.) before final delivery to the customer.
  • Ensure all job cards are completed as per Mahindra standard operating procedures (SOPs).
  • Verify that all complaints listed in the job card have been addressed properly.
  • Check road test results, vehicle cleanliness, and overall finishing quality.

2. Process & Standard Compliance

  • Ensure workshop operations follow Mahindra's Quality Process Guidelines (like QMS, TPM, M-STAT, or TSI).
  • Confirm adherence to Torque Specifications, Repair Manuals, and Diagnostic Procedures.
  • Ensure all tools and equipment used are calibrated and in proper condition.

3. Customer Concern Resolution

  • Validate that customer complaints are fully resolved before delivery.
  • Conduct a final satisfaction check from the customer's perspective.
  • Identify any repeat issues or comeback jobs and take corrective measures.

4. Coordination & Communication

  • Coordinate with:
  • Service Advisors – for clarification on job card concerns.
  • Technicians – for rework or improvement areas.
  • Bodyshop/Paintshop – for finish and alignment quality.
  • Communicate non-conformities or poor workmanship to the Workshop Manager or Service Head.

5. Documentation & Reporting

  • Maintain QC inspection records for all vehicles.
  • Record Defect Reports, Rework Jobs, and Audit Findings.
  • Track Repeat Repair and Customer Complaint Trends.
  • Submit daily/weekly QC reports to the Workshop Manager.

6. Quality Improvement Initiatives

  • Participate in PDI (Pre-Delivery Inspection), Post Service Quality Audits, and CSI Improvement Programs.
  • Conduct training sessions or toolbox talks for technicians on common quality issues.
  • Work on root cause analysis (RCA) and implement corrective and preventive actions (CAPA).

7. Safety & Housekeeping

  • Ensure vehicles are inspected in a safe environment.
  • Follow all 5S and safety standards in the workshop.
  • Check that vehicles are properly cleaned and sanitized before delivery.

8. Customer Experience

  • Support the delivery team in ensuring zero defect delivery.
  • Help in achieving high Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
  • Handle customer rechecks or post-delivery issues if any quality gap is found.

9. Performance Indicators (KPIs)

  • % of vehicles cleared without rework
  • Repeat job ratio
  • Quality audit score
  • CSI/NPS related to service quality
  • Warranty rejection rate

Job Types: Full-time, Permanent

Pay: ₹9, ₹17,125.09 per month

Benefits:

  • Food provided
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Application Question(s):

    1. What are the key responsibilities of a Quality Controller in an automobile workshop?

  • How do you ensure that all customer complaints mentioned in the job card are properly resolved before delivery?

  • What parameters do you check during a final road test before vehicle delivery?
  • How do you handle a situation where you find poor workmanship or an incomplete job during inspection?
  • What steps do you follow to prevent repeat repairs or comeback jobs?
  • Can you explain the importance of following Mahindra's SOPs and torque specifications?
  • How do you maintain and report QC inspection records and rework reports?

Work Location: In person

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