Senior Engineer Consultant-Data Science

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

Data Science
What You'll Be Doing:

• Knowledge of experimental design and testing frameworks like A/B testing, Multi-armed Bandit testing etc. to guide optimal decisions across various key base-management initiatives related to churn reduction, revenue growth and customer satisfaction. Build frame-works to enable effective measurement of experiments at scale.
• Research and build proof-of-concept models utilizing various machine learning techniques & traditional statistical techniques to drive optimal business decisions for various use cases like call-routing, revenue growth through initiatives like driving Walmart+ and other subscriptions.
• Building Financial models leveraging Survival modeling and other machine learning techniques to drive effective decisions across all base-management initiatives
• Developing Customer Segmentation Models and response rate models to help in effective targeting of customers across different base-management initiatives.
• KPI forecasting leveraging time-series forecasting techniques to guide the business on metrics like churn etc.
• Generating business insights by using various predictive modeling techniques.

Analytics & Data Enablement

• Synthesize predictive insights to concrete business actions and collaborate with teams across the value organization (Finance / Marketing / Operations / GTS / AI&D etc.) to drive successful business outcomes.
• Leverage understanding of customer behaviors, strategic thinking, strong financial acumen and cross-functional aptitude to build analytical solutions to make the best-informed decisions.
• Work on building either cloud-based predictive modeling solutions (AWS/GCP using Pyspark or similar tools) or general predictive solutions depending on the use case.
• Guide the build and enhancement of the Customer Data Platform with 360-degree view of customer and prospect profiles, interactions & demographics.
• Enable team with Analytical solutions to evaluate marketing campaign's effectiveness and identify areas for optimization. Measure key performance indicators (KPIs) such as conversion rates, return on investment (ROI), and customer engagement metrics. Provide insights to refine targeting strategies, messaging, and channel allocation for future campaigns.

What We're Looking For
You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Six or more years of relevant work experience
• Predictive / Prescriptive modeling experience.
• Experience in SQL, Python (/R) and data visualization tools (Tableau, Qlik or native Python or other libraries like Plotly/Streamlit etc).
• Experience with Microsoft Excel and PowerPoint.
• Experience managing large complex projects involving multiple work streams and stakeholders.
• Strong storytelling to drive recommendations based on the data analysis and articulate tradeoffs and communication plan to senior executives.
• Experience gathering, organizing and analyzing large amounts of information.
• Experience presenting ideas and content to a variety of stakeholders at various levels.
• Experience working collaboratively with a variety of stakeholders.

Even better if you have any one of the following:

• Ability to translate complex ideas and express them in concise, simple to understand ways.
• Ability to take initiative, influence others and achieve results.
• Advanced research, analytical, and critical thinking skills with the ability to see things not readily apparent to others and to find unique solutions to complex challenges.
• Ability to present and interact with all levels of management.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.