Assistant Manager
2 days ago
Key Responsibility Areas including preferred Skills and Experience
- Prior experience in all Accounts Receivable functions, including Billing, Cash Application, Collections, Dispute Management, Exception handling, Reporting activities
- Interact with the client both over e-mails and conference calls as necessary
- Interact with Customers / Requestors as necessary
- To possesses good accounting knowledge and conceptuality strong
- Attaining a level of subject matter expertise
- To ensure adherence to SLA at all times
- Initiate cross training and create adequate back ups
- Design and/or prepare training/instructional materials, teaching aids and devices, ensure all training activities and materials meet with relevant organizational and statutory policies
- Analyze and research all discrepancies/exceptions in the process.
- Monitor key performance parameters of the process
- To work under minimum supervision and to comply with established procedures or as directed by Manager
- To consistently identify and implement new ways to improve the quality of work and improve the means of working on processes.
- To possesses good knowledge on Excel, Word, Visio & Power Point Presentation
- Actively, offering ideas, insights and recommendations towards process improvements which will enable team to improve its overall efficiency
- To undertake such other additional duties as required and leadership qualities
Competencies:
- Knowledge of the process and systems
- High level of computer proficiency and excellent MIS skills
- Ability to coach and give feedback on an ongoing basis
- Clear written and verbal communication
- High level of Customer Service and Quality Orientation
- Strong Communication and Motivational Skills
- Ability to lead in a continually challenging environment
- Effectively plan, prioritize and execute everyday floor operations
Eligibility Criteria:
- Good communication skills both written and verbal
- Should have 7-9 Years of Experience
Should have experience of managing a team of 8 to 10 members
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