Team Leader Job Details

Job Description

Team Leader

Req ID: 103862
Department: AR Customer Services Ops Customer Lending Retail
Division: Australia Retail
Location: Bengaluru

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The role is responsible for:

• Managing the team responsible for managing a Team of around 15 staff who works for Customer Settlements function.
• Motivating the team to deliver on the service levels, meet or exceed productivity and quality targets through accurate capacity planning and monitoring of service/productivity levels throughout each day.
• Ensuring optimal performance by staff members through well-designed training, development plan, and developing continuous improvement initiatives.
• Managing escalations and customer complaints.
• Monitoring and strengthening controls effectively.
• Effective change management.

Banking is changing and were changing with it, giving our people great opportunities to try new things, learn, and grow. Whatever your role at ANZ, youll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: 8.5 Hours/Day, Monday to Friday, Rotational Shift as per the business requirement

What will your day look like?

As a Team Leader, you will:

• Align process improvements with the strategy of division/operations in relation to FTE management.
• Continuous improvement of processes and monitoring of operational cost reductions.
• Ensure all processes are documented and fully compliant.
• Ensure the process is audit and risk compliant.
• Suggest opportunities for continuous improvement of the processes based on customer input and innovations in designated area and share best practices with peer group.
• Assist with standardisation of operations.
• Ensure effective change management.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Ensure optimal resource loading and capacity planning to realize optimal service level delivery against minimal cost across the vertical and the Business Unit.
• Engagement, culture, and diversity in the team.
• People management and development plans for the team.
• Collaboration and stakeholder management.
• Broad knowledge of Banking & reconciliation acquired through operations roles/branch.
• Worked in Either Home Loan Fulfilment/Releases for the last 18 months and should have knowledge of Mortgages fulfillment.
• Strengthen and monitor the controls to minimize losses and ensure they are reported in a timely manner.

Youre not expected to have 100 PERCENT of these skills. At ANZ, a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data, and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, but it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit ANZ Careers and search for reference number

Job Posting End Date

22/10/2025, 11:59 pm (IST)

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