Senior Analyst

7 days ago

Mumbai, Maharashtra, India Indusind Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position

:

Privacy Rights Operations Analyst

Role and Responsibilities

:

  • Manage Data Principal Access Requests (DPARs) and other rights requests from data principals, ensuring responses are accurate, timely, and compliant with applicable laws.
  • Coordinate with internal departments and cross function stakeholders (Legal, IT, HR, etc.) to gather necessary information for fulfilling requests.
  • Maintain detailed records of all requests and responses, ensuring audit readiness.
  • Develop and update procedures for handling data principal rights requests and grievance requests.
  • Define and implement escalation protocols for unresolved or complex Data Principal Rights requests.
  • Track and report key performance indicators (KPIs) such as average response time, SLA adherence rate, and request volume trends.
  • Define & operationalize metrics/KPIs for tracking request volumes, resolution times, and compliance
  • Provide training and guidance to employees on handling data principal rights.
  • Monitor regulatory developments and update internal processes accordingly.
  • Simulate DSARs requests and identify areas of improvements
  • Monitor SLAs for responding to Data Principal Rights and take appropriate actions in case of any breach in SLAs
  • Support investigations into complaints or breaches related to data principal rights.

Total Experience

:

8-10 Years

Relevant Experience

:

8-10 Years

Requirements:

:

  • Strong understanding of DPDPA India, GDPR, CCPA, and other data protection regulations.
  • Excellent organizational and communication skills.
  • Experience with privacy management tools and systems is a plus.
  • Experience in evaluating risks in technical controls which are preventive and detective in nature
  • Must be able to clearly articulate complex privacy topics to larger stakeholders
  • Effective communication and collaboration skills, with the ability to work well in a team environment.

Qualifications

:

  • Bachelor's degree in Law, Computer Science or Information Security

Preferred Additional Qualifications

:

  • Certification - CIPP/E, CIPM
  • Certification in any privacy management tools such as OneTrust, etc. is a plus.

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