RR-0218639 Sr Analyst III Software Engineering

1 day ago

Kolkata, West Bengal, India DXC Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:

Key Responsibilities:
  • Act as first/second-line support for VuNet APM-related issues.
  • Monitor, analyze, and troubleshoot application performance and availability problems.
  • Work with development, infrastructure, and operations teams to resolve incidents.
  • Perform root cause analysis (RCA) for recurring issues and provide preventive solutions.
  • Handle configuration, fine-tuning, and optimization of VuNet APM dashboards and alerts.
  • Escalate complex issues to L3/product teams while ensuring timely updates to stakeholders.
  • Document solutions, SOPs, and known error databases for faster resolution.
  • Assist in deployment, upgrades, and integrations of VuNet APM with existing monitoring tools.
  • Ensure adherence to SLAs and provide high-quality customer support.
Required Skills & Qualifications:
  • Bachelor's degree in Computer Science, IT, or related field.
  • 2–5 years of experience in application monitoring, production support, or APM tools.
  • Hands-on knowledge of VuNet APM platform (preferred) or similar tools (Dynatrace, AppDynamics, New Relic, Splunk APM, Datadog, etc.).
  • Strong understanding of application architecture (web, middleware, APIs, databases).
  • Familiarity with Linux/Unix and Windows environments.
  • Experience with logs, metrics, and traces in distributed systems.
  • Knowledge of SQL and scripting (Python, Shell, or PowerShell) is a plus.
  • Excellent problem-solving, communication, and analytical skills.
Good to Have:
  • Exposure to banking, financial services, or telecom domains (if VuNet deployment is sector-specific).
  • Experience in working with incident management processes (ITIL framework).
  • Familiarity with cloud platforms (AWS, Azure, GCP).

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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