Project Manager

2 days ago

Aurangabad, Maharashtra, India Lyseis Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

We are looking for a highly skilled and experienced Team Leader IT Hardware Support Engineer to lead a team of support engineers and ensure efficient hardware and IT infrastructure support across the organization. The ideal candidate will bring hands-on technical expertise in IT support along with proven leadership capabilities.

Key Responsibilities:

  • Lead a team of IT hardware support engineers, ensuring timely and effective technical support.
  • Provide hands-on support for installation, troubleshooting, and maintenance of hardware including desktops, laptops, printers, and network devices.
  • Monitor daily operations and assign tasks to team members to ensure smooth support operations.
  • Act as the escalation point for complex technical issues and ensure timely resolution.
  • Ensure adherence to IT service standards, SLA commitments, and company policies.
  • Maintain documentation of support processes, incidents, and solutions.
  • Coordinate with vendors for hardware procurement, warranty, and repairs.
  • Train and mentor junior staff and conduct regular performance evaluations.
  • Participate in planning and implementation of IT infrastructure upgrades or rollouts.

Required Skills & Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
  • 57 years of experience in IT hardware support, with at least 23 years in a team leadership or supervisory role.
  • Strong technical knowledge of desktops, laptops, networking devices, printers, and other IT peripherals.
  • Familiarity with ticketing systems, remote support tools, and asset management tools.
  • Excellent problem-solving, communication, and organizational skills.
  • Ability to manage and prioritize multiple tasks and projects effectively.

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