serve - Senior Product Manager - Roadmap & Strategy

2 weeks ago

Noida, Uttar Pradesh, India Ori Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Profile :

Were hiring a Senior Product Manager to own zero to one and one to scale bets across our voice platform turning fuzzy problems into shipped, reliable capabilities that move business KPIs at enterprise scale.

Youll partner closely with Engineering, Design, and GTM to deliver self-serve workflows customers love, while keeping quality, speed, and cost in balance.


You Will Be Responsible For :

- Product Strategy & Prioritization

- Define a clear product vision and roadmap; translate goals into outcomes and guide initiatives from discovery to launch and iteration.

- Sequence now/next/later using explicit impact/effort/risk trade offs; maintain crisp decision rationale and cross team alignment.

- Establish opinionated defaults and templates that balance speed, safety, and flexibility.

- Quality, Growth & Measurement

- Uplevel agent performance across reliability, responsiveness, accuracy, and conversion.

- Design experiments, metrics, and feedback loops that turn learning into measurable improvement.

- Analytics & Insight to Action

- Transform conversation data into actionable insights and close the loop with product changes (e.g., knowledge updates, prompt improvements, playbook refinements).

- Integrations & Ecosystem

- Evolve the platforms integration surface and partner ecosystem to unlock customer workflows and compound value over time.

- Competitive Strategy & Moat Building

Maintain a clear market perspective; articulate differentiation and build durable advantages through data, platform capabilities, and speed of execution.

- Enterprise Readiness & Operational Excellence

Champion security, privacy, and compliance; drive reliability standards and operational rigor across the stack.

- Customer Experience Design

Partner with Design to craft human?centered experiences across setup, testing, and live operations, making complex tasks feel simple.

- Cross Functional Leadership

Collaborate closely with Engineering, Design, Sales, and Customer Success; communicate clearly, align stakeholders, and unblock execution

Youll be great if you have :

years in product (senior/lead) with AI/ML, voice, contact center, or real time products in B2B/enterprise.

- Shipped LLM powered workflows or agents (prompt/RAG, evaluation, safety, A/B testing) and can articulate model trade offs.

- Comfortable with telephony concepts, experimentation, and cost?reliability trade?offs.

- Strong systems sense: queues, back?pressure, warm pools vs cold start, cost envelopes, reliability engineering.

- Flawless execution: PRDs with clear trade?offs, specs engineers love, and experiments that isolate causality.

- Enterprise stakeholder skills: discovery, solutioning, objection handling, and crisp exec storytelling.

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