Specialist, Service Demand Planning

19 hours ago

Chennai, Tamil Nadu, India SES Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Specialist Service Demand Planning

PRIMARY RESPONSIBILITIES

  • Manage the central demand intake process for Operations & Engineering.
  • Coordinate with demand requestors across business and technical departments to ensure submissions are complete and accurate.
  • Verify that requests meet defined Demand Criteria before submission to the O&E Demand Council.
  • Prepare and validate demands against minimum readiness checklists prior to board or departmental approval.
  • Facilitate reviews, ensuring gate criteria are met and appropriate stakeholders are engaged.
  • Serve as the primary coordinator for O&E demand governance forums.
  • Perform regular monitoring of demand records to ensure completeness, accuracy, and ownership.
  • Identify and address issues such as missing metadata, incorrect demand type classification, or stalled items.
  • Escalate unresolved or high-risk demands to the O&E Demand Council.
  • Support demand requestors and managers in assigning the correct demand type and providing required details.
  • Ensure critical information (requestor, sponsor, demand type, dependencies, etc.) is provided for decision-making.
  • Provide user training, guidance, and ongoing support for stakeholders engaged in the demand process.
  • Maintain a healthy, actionable demand pipeline by cleaning up backlogs and misrouted items.
  • Monitor overall demand flow to ensure transparency, accountability, and timely resolution.
  • Initiate corrective actions when issues are identified

COMPETENCIES

  • Organisational and coordination skills with attention to detail.
  • Capable of managing multiple tasks simultaneously and balancing different priorities.
  • Communication and stakeholder management abilities relevant to business and IT functions.
  • Analytical mindset for identifying inconsistencies, risks, or incomplete submissions.
  • Problem-solving and escalation abilities to maintain pipeline integrity and governance compliance.
  • Accountability and capacity for independent and collaborative work.

QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree in Information Systems, Business Administration, Engineering, or a related field (or equivalent professional experience).
  • 3–5 years of experience in IT service management, business analysis, PMO, or demand management roles.
  • Familiarity with demand and portfolio management processes, ITIL, or governance frameworks preferred.
  • Experience working with cross-functional teams, stakeholders, and governance forums.
  • Proficiency in tools for demand/portfolio management, workflow tracking, and reporting (e.g.,Azure devops, ServiceNow, Jira, SharePoint, or similar).
  • Prior exposure to operations or engineering environments is an advantage

OTHER KEY REQUIREMENTS / COMMENTS

  • Proactive and professional attitude
  • Customer focused at every level
  • Ability to build and maintain strong relationships with team members, peers, and project stakeholders
  • Ability to deliver and report tangible improvements to systems under group responsibility

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