IFE Engineer

1 day ago


Bengaluru, Karnataka, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title: IFE and Connectivity Customer Support Engineer

Location: [Insert Location]

Department: Customer Services / Support Engineering

Reports To: [Insert Reporting Manager]

Key Responsibilities:

  • Act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems.
  • Provide timely and effective resolution of in-service technical issues related to IFE and connectivity systems.
  • Analyze and respond to customer queries using Airbus technical documentation (AMM, TSM, IPC, MPD, CMM, etc.).
  • Coordinate with internal design offices, suppliers, and program teams to resolve complex technical issues.
  • Support Entry-Into-Service (EIS) activities, including on-site support and training for airline personnel.

Required Skills & Qualifications:

  • Bachelors degree in Aerospace, Electronics, Avionics, or a related engineering field.
  • 3–7 years of experience in aircraft maintenance or customer support, with a strong focus on IFE and connectivity systems.
  • Solid understanding of Airbus technical documentation: AMM, TSM, MPD, IPC, CMM, etc.
  • Familiarity with Airbus in-service engineering and airworthiness processes.
  • Experience in base maintenance or modification programs is highly desirable.
  • Familiarity with IFE systems (e.g., Panasonic, Thales) and connectivity technologies (e.g., SATCOM GX system, GSM).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a multicultural and cross-functional environment.

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